{"id":27654,"date":"2024-06-21T01:52:19","date_gmt":"2024-06-20T23:52:19","guid":{"rendered":"https:\/\/www.organisator.ch\/de\/?p=27654"},"modified":"2024-06-19T11:56:18","modified_gmt":"2024-06-19T09:56:18","slug":"service-excellence","status":"publish","type":"post","link":"https:\/\/www.organisator.ch\/de\/marketing\/2024-06-21\/service-excellence\/","title":{"rendered":"Service Excellence"},"content":{"rendered":"<div class=\"swpm-post-not-logged-in-msg\">You need to be logged in to view this content. Bitte <a class=\"swpm-login-link\" href=\"https:\/\/www.organisator.ch\/login\/\">Log In<\/a>. Kein Mitglied? <a href=\"https:\/\/www.organisator.ch\/shop\/\">Werden Sie Mitglied bei uns<\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>&#xDC;berlegene Dienstleistungen f&#xFC;hren zu Kundenloyalit&#xE4;t und damit zu Wettbewerbsvorteilen. Dies gilt aber nur, wenn Service Excellence nicht eine von vielen Kampagnen ist, sondern das gesamte Unternehmen auf Service Excellence ausgerichtet wird. Was Organisationen auf dem Weg zur Service Excellence beachten sollten und welche Potenziale die k&#xFC;nstliche Intelligenz bietet, erl&#xE4;utern drei Service-Expertinnen.<\/p>\n","protected":false},"author":1,"featured_media":27653,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"Service Excellence","_yoast_wpseo_metadesc":"\u00dcberlegene Dienstleistungen f\u00fchren zu Kundenloyalit\u00e4t. Dies gilt aber nur, wenn Service Excellence nicht eine von vielen Kampagnen ist.","articlekey":"96867","footnotes":""},"categories":[578,29],"tags":[3502,335,432],"class_list":["post-27654","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-abo","category-marketing","tag-after-sales-service","tag-management-und-unternehmensfuehrung","tag-service-excellence"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Excellence - Organisator<\/title>\n<meta name=\"description\" content=\"\u00dcberlegene Dienstleistungen f\u00fchren zu Kundenloyalit\u00e4t. 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