Too Good To Go: Ramseier becomes a waste warrior brand
Ramseier is joining an association of companies launched by Too Good To Go to fight food waste together, according to a statement Tuesday. The company has been relying on Too Good To Go's app, which allows customers to buy leftover food and drinks at a discount, since 2021, according to the release. According to the release, the company plans to [...]
By working more closely with Too Good To Go, Ramseier Suisse aims to take even stronger action against food waste. (Image: Ramseier Suisse)
Ramseier is joining an association of companies launched by Too Good To Go to fight food waste together, according to a statement Tuesday.
The company has been using the Too Good To Go app, which allows customers to buy leftover food and drinks at a discount, since 2021, according to the release. According to the release, the company now also wants to train its staff on the topic and communicate its efforts in the fight against food waste more to the outside world. To this end, Ramseier is collaborating with Too Good To Go in the areas of internal commitment, external communication and measures. (SDA/swi)
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Data Protection Day 2022: the 3-2-1-1-0 rule for backups
The new year is only a few weeks old - and already numerous ransomware cases are known again. Strengthening the line of defense does not necessarily prevent attacks, but it does demolish the hackers' business model. Attacked systems are back online within minutes, with up-to-date data. That is why the extended 3-2-1-1-0 backup rule is to be favored. All companies should implement this in 2022 [...].
For Data Protection Day 2022, Veeam expert Rick Vanover strongly recommends the 3-2-1-1-0 rule. (Image: Veeam)
The new year is only a few weeks old - and already numerous ransomware cases are known again. Strengthening the line of defense does not necessarily prevent attacks, but it does demolish the hackers' business model. Attacked systems are back online within minutes, with up-to-date data. That is why the extended 3-2-1-1-0 backup rule is to be favored. All companies should introduce and apply this in 2022. The 3-2-1-1-0 rule is considered an important best practice for companies that want to maintain very high service levels while protecting themselves from data loss.
3: Keep at least three copies of your data
In addition to the primary data, there should be at least two other backup files to be adequately protected. The likelihood of "something going wrong" on three devices at the same time is much lower than on two devices - especially if the primary backup is located near the primary data, as is so often the case. In the event of a disaster, the primary data and the primary backup could be lost. The secondary backup should therefore not be located in the immediate vicinity of the primary data.
2: Store backups on two different media
It is recommended to back up one of the backup copies to an internal hard disk drive and the other copy to a removable storage device (tape, external hard disk drive, cloud storage).
Keeping both versions of the backup copy on the same type of storage medium increases the risk of losing all backup data once a failure or cyber-attack occurs.
Alternatively, the primary backup can reside on the internal hard disk drives of a physical server and the secondary backup can reside on the internal hard disk drives of a NAS; the hard disk drives of the two systems should be of different brands, sizes, and types.
1: Keep at least one backup copy off-site
At least one backup copy should not be kept at the location where the primary data and the primary backup are located. This is because in the event of some (natural) disaster - such as a fire or flood - everything in that one location could be destroyed. Therefore, if the primary data, the primary backup and the secondary backup are all kept in the same facility, they will be lost forever.
Organizations that don't have multiple locations can store a copy of their backup data in a private cloud through a service provider or in the public cloud.
1: Save at least one copy offline
It is recommended to keep at least one backup copy offline, thus separate from the network and any IT infrastructure. Examples of offline media are rotating external USB hard disks, analog tapes and object storage with immutability as functionality.
This is because if a hacker successfully gains access to the IT environment, everything on the network is potentially vulnerable. To fully protect the data, the offline copy should be protected with an encoding key to prevent external or internal threats from accessing it over the network. This is commonly referred to as air-gapped backup.
0: Make sure your backups are error-free
Backups are only as good as the process used to check them. First, backups must be monitored daily to find errors and fix them as quickly as possible. Second, it should be ensured that the data is recoverable from the backup by performing recovery tests at regular intervals.
Take the 3-2-1-1-0 rule to heart
The 3-2-1-0 rule is a logical evolution of the better known 3-2-1 rule, which was conceived by world-renowned photographer Peter Krogh. This original rule stated that one should always keep three copies of data on two different media and one copy off-site. Given the magnitude and diversity of threats to business continuity in the digital economy, this guideline should be considered a starting point. To achieve the high level of resilience required by the increasingly volatile threat landscape, organizations need to add another 1 and a 0. Not only should a copy be kept offsite, but an offline copy should also be created that is immutable - always keeping in mind that there should be no surprises from errors when data is recovered. Therefore, a solution for testing the recovery must be used to be sure that all stored data can be completely restored in the shortest possible time.
Source: Veeam
The contribution Data Protection Day 2022: the 3-2-1-1-0 rule for backups first appeared on MQ Management and Quality.
Healthy leadership: Motivated and efficient, despite a lot of work
After burnout and generation management, "healthy leadership" is the new buzzword in the work context. In view of the increase in absenteeism due to mental overload and the anticipated shortage of skilled workers, companies must find new ways to be sustainably productive.
Luise Deiters
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January 3, 2017
Leadership behavior is one of the most important operational factors influencing employee health and satisfaction.
Solutions are sought in the area of leadership: Numerous studies have demonstrated that leadership behavior is one of the most important operational factors influencing employee health. Managers can have a significant impact on the health and performance of their employees: On the one hand, through their direct leadership behavior, and on the other hand, by exerting a positive influence on working conditions.
How much extra work will managers who want to lead healthily have to do? The good news is that not much will change for good leaders! Because healthy leadership builds on good leadership. Surveys and research clearly show which factors are conducive to motivation and performance. The foundation of healthy leadership is formed by results-oriented and inspiring leadership behavior. This is independent of the industry.
Communicate clearly and honestly
Good leadership is based on behavior characterized by clear and honest communication, differentiated feedback, praise and constructive criticism. Good leaders also manage to motivate and inspire their workforce by conveying meaning and pointing out exciting prospects for the future. A good leader likes people and has an appreciative attitude. This is demonstrated by a general interest in and attentiveness to employees. She has confidence in her employees and grants them autonomy and room for maneuver. Goal-oriented conflict resolution is also part of the job description of a good manager.
Good leadership can be learned to a certain extent. That is why it is crucial that people who have the necessary prerequisites are promoted and trained as managers.
Healthy leadership
What else can healthy leadership achieve? The aspect of health needs to be looked at more closely. It is not uncommon for the workplace to play a causative role in mental overload. The supervisor is usually close to the employee and can perceive early warning signals and react to them.
Healthy leadership is not about acting as a fitness guru and encouraging employees to exercise more or eat healthier. What is important is to set a good example through reflective behavior when it comes to working conditions: for example, counteracting the accessibility craze, actively promoting breaks, and taking care of one's own health.
Notice warning signals
Managers should consider health impacts when making operational decisions such as workload allocation, and actively seek to protect employees from stress and fatigue. This can be done by targeting resources such as expertise, skills and social support, and by reducing stresses such as time pressure and unclear instructions. Managers keep an eye on their employees. The interested and attentive supervisor notices when an employee is not doing well. He notices warning signs such as the accumulation of short absences, careless mistakes or irritability that signal overwork. The manager who leads healthily notices the signs and addresses them. Based on an appreciative attitude, reasons are clarified together and possible solutions are sought. The individual search for solutions is encouraged, but at the same time support is offered.
Healthy work climate makes it easier to achieve goals
Managers cannot and should not cure burnout or depression in their employees. But they must be attentive and sensitive and know what to do when employees show signs of reduced performance or readiness. That is their responsibility as a health-promoting manager. In addition to sensitivity, they also need good communication skills, which most good managers have as a basic competence anyway.
Healthy leaders are not only rewarded with the attendance of their employees for their conducive behavior. Employees of such leaders are more productive, more committed, more motivated and better bound to the company. They trust their manager, whom they are convinced is benevolent to them. In such a working atmosphere, goals can be better implemented together - even in economically difficult times.
Seminar Excellence for Boards of Directors and Trustees on 03.02.2017
In the concentrated Excellence seminar, the most important contexts of Business Excellence as well as the goals, the benefits and the most important procedures and tools for achieving Excellence are demonstrated.
Editorial
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19 December 2016
Excellence for Boards of Directors and Boards of Trustees
In the concentrated Excellence seminar, the most important contexts of Business Excellence as well as the goals, the benefits and the most important procedures and tools for achieving Excellence are demonstrated.
Venue Hotel Cascada, Bundesplatz 18, 6003 Lucerne, Switzerland
20 years of research on work management and organization
The Fraunhofer Institute for Industrial Engineering (IAO) is celebrating its birthday. Since 1996, the institute has been driving the Office 21 collaborative research project together with partners from industry. The central question has always been: What does the future of our working world look like? In order to make these developments not only scientifically comprehensible, but also actually tangible, the information and demonstration center "Office Innovation Center" was founded.
Editorial
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19 December 2016
The Fraunhofer Institute for Industrial Engineering (IAO) was established in Stuttgart in 1996. (Image: IAO)
In their current study 'Digital Working. Motives and effects of paperless working methods', the IAO researchers focus on a new topic of the future, the paperless office.
"For the first time, we have not only created a demonstration center for presenting new concepts and products on the subject of office design, but also a playground for evaluating the suitability of innovative office solutions in detail and developing them further," says Professor Wilhelm Bauer, initiator of the project and head of the IAO in Stuttgart. Since its beginnings, the IAO has been trying to keep its finger on the pulse and think up work scenarios of the future.
Here is an overview of milestones from 20 years of ILO research:
2000: From the industrial society to the knowledge age
The time of the industrial society is over - we are on the way to the knowledge age. With this forecast, Office 21's first research paper lays the foundation for the path into the digital era. In their publication 'Shaping office work in the dotcom society', authors Hans-Jörg Bullinger, Wilhelm Bauer, Peter Kern and Stephan Zinser diagnose a turnaround in the world of work. Coal and steel are a thing of the past; the raw materials of the future are now called knowledge and information. Creativity is replacing the assembly line as a productivity factor.
This also transforms employees from isolated units into "knowledge workers" who move like nomads in networks.
2003: The employee as the most important resource
The human factor is moving to the center of the working world. This is the second major forecast made by the ILO. More Performance in Innovative Working Environments' is the title of the handbook with which the institute is primarily addressing companies. Here, they will find practical aids and tried-and-tested practices for motivating employees in companies. Behind this is the realization that people have become the most important resource in companies.
The motivation, knowledge and creativity of employees alone determine the success and productivity of the company. This also means that the needs of employees must be taken seriously. A nice company car is no longer enough of a reward. Employees demand more flexibility, more creative freedom and more freedom to make decisions on the job.
"Change Management" is the magic word that Office 21 wants to push in its second major publication. Triggered by new office forms, by groundbreaking advances in information and communications technology, and by the knowledge of the "success factor" people, companies must rethink. Those who want to be successful in the working world of the future must therefore focus on the "feel-good factor people".
2010: Offices go green
Companies want to create sustainable jobs. In another milestone of their office research, the ILO scientists state: "There is still enormous potential for exploitation to increase ecological sustainability in companies and in office work." In their 'Green Office' study, the researchers asked German companies about their ideas on sustainable workspaces. In the study, 42 percent of the companies surveyed answered that environmentally friendly and resource-saving technologies were very important to them.
This shows a change from purely profit-oriented to ecologically committed companies. The place of work is thus also becoming a social place. Employees and also customers no longer care where they work and what products they buy. Conscious consumers and employees want to know exactly what social contribution a company is making. This often decides whether they buy a product or work for a company.
We identify more with our work and therefore demand more commitment from companies. The forecast for the workplace of the future in 2010 was therefore socially engaged and ecological.
2012: Visionary working worlds
What will our future look like in ten years? This is the question that researchers at Office 21 are exploring in their study 'Working Worlds 4.0 - How we will work and live tomorrow'. The clear vision: Our world is becoming more digital. This not only affects our work, but also our digital selves. Our appearance on the web is our future business card. The researchers speak of a "digital aura.
Another prediction is the dominance of cloud technologies. Our mobile technologies supply themselves with information. Depending on where we are and who we are, we are constantly supplied with information that is relevant to us. Even if this is a little too reminiscent of "Minority Report" for some, the researchers talk optimistically about how everything will run "seamlessly and wirelessly".
Furthermore, the scientists predict that older employees will continue to be active - especially in their professional lives. Accordingly, their know-how is considered an important resource for companies. The workplace is also changing: In ten years, we will no longer have stiff open-plan offices; our desks will be dynamic, work-friendly and individually tailored to each employee. Welcome to the working world of the future!
2014: The office becomes a coworking space
After Office 21's research took a very close look at the development of office space, the researchers have identified a completely new trend: away from the classic desk and toward collaborative working in a coworking space. In their publication 'Fascination Coworking', the researchers go into detail about the successful coworking model.
It is precisely the openness of such workspaces and the loose organization that is attracting more and more companies and freelancers to shared offices. This seems to reflect the trend toward more room for development. Employees can organize their working hours more individually and exchange ideas with colleagues much more dynamically. But that's not all - it's the exchange with coworkers from outside the industry that seems to steer creativity in completely new directions.
New business concepts and unimagined collaborations emerge. The coworking space thus becomes the creative tinkering room of the working world.
2016: The farewell to paper
In their current study 'Digital Working. Motives and effects of paperless working methods', the IAO researchers focus on a new topic of the future, the paperless office. Particular attention is paid to the relationship between digital or paper-based working and personal performance. In other words, are we more successful if we write everything down on paper with a pen and print out documents, or do we work more productively if our notes and information remain digital? With this topic, Office 21 is once again on the trail of a trend.
The trend toward a knowledge society, the digitization of our world and the development of new forms of work are just some of the new trends that will restructure the world of work. The IAO's research is and will continue to be an exciting barometer of the current and future world of work.
As the new year approaches, it's time to think about the security trends for 2017: What threats will companies face in the coming year? What new attacks will they have to be prepared for? Where are they particularly vulnerable? Is there a threat of new ransomware or can new DDoS attacks be expected? A security expert gives his opinion.
Editorial
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19 December 2016
Patrick Schraut, security expert at NTT Security (Image: NTT Security)
Every year, various IT security solution providers chase each other with trend analyses. But NTT Security (Switzerland) AG, part of the NTT Group, says: No trends for 2017. The specialist for information security and risk management thinks nothing of looking at trends in IT security. Instead of selective measures, companies should finally build a long-term strategy for their basic protection. Following concrete trends is even counterproductive in this situation, the company informs.
Do your homework first...
"The annual lookout for trends in IT security is primarily an expression of good lobbying by the respective manufacturers; it does nothing to improve the security situation," says security expert Patrick Schraut of NTT Security. "At best, such trends can be thought about by those who are already operating at the highest level when it comes to security. But most companies haven't even done their homework from last year."
Many companies lack comprehensive basic protection
NTT Security believes that companies must first ensure that they have comprehensive basic protection. But the vast majority of companies are still a long way from achieving this, because in around 90 percent of companies this basic protection is incomplete. Companies are then tempted by the so-called trends to take selective measures. They set up short-term projects and invest a lot of money in new tools that target a specific attack vector, but inevitably neglect the rest.
"IT security is not established by individual projects," concludes Patrick Schraut, "but by long-term strategies. In this respect, I even consider such trends to be counterproductive."
Target group
The workshop is aimed at entrepreneurs and managers who want to take an in-depth look at the topic of leadership and sustainable management.
Initial situation
The working world of tomorrow is undergoing radical changes. Complexity and multi-layeredness are increasing due to globalization and digitization. How can leaders hold their own in an increasingly complex and multi-layered world? What key competencies does future-proof leadership need?
Objective
Top-class speakers will discuss with you the prerequisites and success factors of modern leadership as well as methods for developing the leadership skills of tomorrow and entrepreneurial thinking as a driver for sustainable outstanding results.
Benefit
The participants reflect on their personal leadership behavior and develop their future competence in order to master the even more challenging tasks in a constantly changing environment. In addition to inputs, learnings and growth, exchange and inspiration are important to us. Ticino, with its southern ambience, offers an ideal environment for this and perhaps also a little vacation atmosphere.
Hotel Belvedere, Via ai Monti della Trinità 44, 6600 Locarno, Switzerland
Professional advice around the workplace
Gabriela Leemann is a qualified Shiatsu therapist and is responsible for workplace consultations at the ergonomics specialist store ErgoPoint Zurich-Oerlikon. She goes directly to companies and holds information sessions there. Thanks to her therapeutic knowledge and comprehensive product expertise, she can offer holistic advice. Especially when a workplace is to be adapted to the needs of a user.
Thomas Berner & Martina Messerli
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19 December 2016
Professional advice around the workplace
Ms. Leemann, what brings people to you for counseling?
Gabriela Leemann: Most of the time, health problems are in the foreground. If I have a client with back problems, it doesn't necessarily have to be underlying physical causes. I like to approach people. With targeted questions, I get clues as to where things are "pressing".
What do customers get from you that they don't get elsewhere?
I want the customer not just to buy an ergonomic product, but also to receive targeted information on how to improve their workplace situation. If health concerns are an issue, for example muscle tension, you have to start at the root cause. Awareness that problems may not be solved just by buying a good chair must be encouraged. There are several factors that have an impact on a healthier and better physical situation and satisfaction at work.
You not only advise customers in the store in Oerlikon, but also visit companies and look at the workplace situation on site. What conditions do you encounter most often there?
I regularly see inappropriately adjusted furniture, monitors set too high and badly placed keyboards. Documents and templates are often positioned awkwardly, so that posture is negatively affected. And I often encounter ignorance regarding the chair settings. I always say: the work chair is your best colleague, nowhere else do you sit longer than on your office chair. People often don't know that you can adjust the backrest, seat tilt and seat depth, and after an adjustment they are surprised at how comfortable they can sit.
And what health problems do you notice particularly often?
Back problems. It starts in the cervical area with shoulder-neck tension that is extremely persistent. People suffer from headaches, eye complaints, herniated discs, and diffuse back problems that can't be pinpointed. Then there is numbness in the hands, motor disorders, recurring tennis elbow or tendonitis - I see and hear many stories of suffering!
How does on-site consulting work in practice?
First, I look at the situation: How does the person fit into the workstation, how does he or she use it, where, if at all, are there already harmful posture patterns? Then I take care of the correct adjustment of the chair and see if it is compatible with the table height. In a third step, I look at the work tools together with the client: Mouse, keyboard, monitor height, laptop, computer. If the workstation is paper-heavy, I look at where the documents are filed. A document holder can be a great help in this regard. After all, if the documents are placed correctly, the view is straight and you can immediately see how the person straightens up and relaxes, i.e. has a better posture overall. Everything that can be brought into the body's natural, natural posture relieves. And what relieves, relaxes.
What are the minimum requirements that modern office supplies should meet?
Today, many chairs are already well adjustable. With tables, the possibilities for height adjustment are limited. The furniture must be easy and uncomplicated to adjust, because there are people of different heights with different proportions. And even people of the same height can have different leg and arm lengths, so they have to set up the workstation differently.
Now, more and more companies are turning to desk sharing. This means that employees have a different workstation every day and therefore no longer have a "personal" office chair. What do you think of this trend?
This development is especially common in companies where employees are not in the office every day, but work at home or are often on the road. These shared workplaces are furnished in a very rudimentary and uniform way so that it fits into the overall picture of open-plan offices. The employees no longer have any personal furniture, so they can't make any individual adjustments to the material. They take the furniture as it is and don't adjust anything. This is due to people's ignorance and lack of awareness of ergonomics when working. For the employees themselves, I don't find desk sharing a positive development. There is no rest, one does not arrive properly at the workplace. The employee is constantly on the go. This harbors a considerable potential for stress.
So what's your advice to those businesses where desk sharing is unavoidable?
When purchasing new furniture, I recommend making sure that a table is height-adjustable. It should also be possible to make sufficient adjustments to the chair so that smaller and larger employees can use and operate it. Last but not least, I believe that health promotion should be implemented in a company and that employees should be trained accordingly.
More and more people are also working on laptops from home or on the road. What do you have to pay particular attention to?
Anyone who works a lot on a laptop often adopts an awkward posture. Especially if you work like this all day, the screen area is actually too small. This is because focusing on a small surface puts a strain on the posture and mainly also on the eyes in the longer term. The screen is usually too low and the screen and keyboard are too close together, especially for tall people. The distances are not right. That's why I advise frequent, short breaks and conscious movement. Eye training also helps, such as focusing on things far away, moistening the eyes. This is because the rigid, static gaze on the small screen surface puts extreme strain on the eyes, you hardly blink anymore, the eye radius decreases, which can lead to visual impairment in the long term. Vision or eye training can help to counteract this. As a preventive measure, it is worth consulting an ophthalmologist, i.e. an eye specialist.
All measures that are not only good for laptop users.
Yes, for sure. If you work mainly in a sedentary position, you don't get enough movement. The human body is dependent on movement for its functions, right down to the smallest cell. By building up and releasing pressure, for example, we mobilize the synovial fluid, the blood flow and the water balance. Our "machine" only runs optimally if we move enough. Life functions are slowed down when we sit. It is therefore important to take conscious breaks, to move consciously, to loosen and stretch the neck and shoulders with circular movements. Otherwise, bad postures develop.
In conclusion: What advice do you have for employers in general?
Companies that offer health-conscious workplaces thereby create motivation, absences can be reduced in the best case. It is important that everyone bears appropriate responsibility: While the employer has the obligation to provide a place that is not harmful to health, on the other hand, it is also up to the employee to consciously set up his place and take responsibility for his health.
One third of all cyber attacks successful!
One third of all cyber attacks on companies are successful. On average, this equates to two to three attacks per month for each company in which security measures are overcome. Despite this, almost eight out of ten IT security managers worldwide (75 percent) feel well equipped to defend against attacks.
Editorial
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December 16, 2016
Criminals from the Internet target one in three companies. (Image: Fotolia.com)
The consulting firm Accenture conducted a survey of 2,000 IT security managers in 15 countries. The survey asked about cyber attacks, the effectiveness of security measures and the existing budget in companies with an annual turnover of more than one billion US dollars.
Thinking oneself in a false sense of security
Almost eight out of ten respondents (78 percent) said that IT security is considered important by the company's management and is supported accordingly. 75 percent of respondents are convinced that their strategy for defending against cyber attacks is working. In addition, 38 percent of respondents said they can monitor attacks and 44 percent can identify them.
Of the average 595 attacks on each company each year, 190 were successful, according to the respondents. Only 65 percent of security breaches are discovered by IT security teams; they learn about the remaining breaches primarily through other employees. And five out of ten respondents (51 percent) said that IT security breaches are only discovered after several months, with 17 percent discovering successful attacks even after a year or even later.
"The survey results show that Central European companies in particular feel more secure than they actually are," says Uwe Kissmann, Accenture AG Zurich and Managing Director Cyber Security Services, EALA (Europe, Africa & Latin America). "Yet permanent cyber attacks are a reality in every industry today."
Protection of customer data top priority
When asked about the top three objectives they prevent with their IT security strategy, 49 percent of respondents cited protecting customer data. Preventing business interruptions was the second most important at 51 percent. However, just over a third (36 percent) of respondents are confident that disruption will be minimized in the event of cyber attacks.
At just over nine percent, French companies spend the most money on security; in Germany, an average of eight percent of IT budgets is available for security measures. Compared to other countries, investments in IT security have grown the most among American companies over the past three years (21 percent increase compared to the global average, which is 18 percent).
"Detecting criminal behavior requires more than the best practices of the past," says Uwe Kissmann. "Companies need an approach that identifies and prioritizes corporate assets along the entire value chain. On the technology side, it is essential to actively challenge existing procedures and approaches and supplement them with 'real-world' scenarios. This requires, among other things, access to resources with years of experience in monitoring and fighting cybercrime. If this 'from attack to defense' approach can be applied to the really sensitive areas of a company, a significantly more effective protection is guaranteed. The need for a holistic and end-to-end approach that integrates digital security across the enterprise has never been greater."
Partnerships are the future model for the provision of public services. To this end, different public and private partners will increasingly join forces in agile communities in the future. In doing so, they will strengthen lifecycle and sustainability thinking in order to increase efficiency and effectiveness. This was the conclusion reached by various project managers at an information event held by the PPP Switzerland association in Bern at the end of November 2016.
Fabrice Müller
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December 15, 2016
Partnership concepts such as PPP open up savings potential in public services (Image: Robert Kneschke - Fotolia.com)
Concepts such as PPP encompass the partnership-based cooperation between the public sector and private industry and is a solution approach for the optimal fulfillment of public tasks. On the one hand, PPP is a procurement variant that is oriented to the life cycle. In addition, however, according to general linguistic usage, PPP also includes other forms of partnership-based task fulfillment, which are characterized in particular by features such as fulfillment of a public task as an objective, participation of at least one private and one public partner, provision of an economic service, community of responsibility, bundling of resources (capital, operating resources, expertise), etc.
Since the turn of the century, public infrastructures have been at the center of the PPP discussion. In this context, the areas of planning, construction, possibly financing and operation (FM) are of major importance. In the area of building construction in particular, there are broad, internationally accepted standards and methods. In any case, the aim is to achieve sustainable economic efficiency over the life cycle and to ensure success through partnership.
Development of the partnership concepts
In Switzerland, various partnership concepts existed long before the PPP model. Examples include the fields of meteorology and spatial development, but also mixed-economy companies.
In view of the challenges and the threat of overstretching the state, the PPP methodology offers an excellent opportunity to launch new partnerships and optimize forms of cooperation based on partnership, as Urs Bolz, PPP expert and head of the association's network of experts, explained.
The core elements of the PPP model are that both public and private partners are responsible for the results of the end product and that the project is geared to the life cycle. The private partner explicitly assumes economic risks, and thanks to suitable incentive systems, success pays off for him.
Canton Basel-Landschaft reduces IT costs
Ruedi Hausammann, founder and partner of NOVO Business Consultants AG, pointed out the enormous costs resulting from the increasing complexity of information and communication technology ICT, not only for projects, but especially for the maintenance of IT landscapes. For example, the canton of Basel-Landschaft uses an extensive SAP platform with around 50 networked IT systems to handle business processes. The entire operation as well as further development must be ensured in the long term.
In order to improve the overall situation both qualitatively and economically, the complete transfer of the operation, support and further development of the entire SAP platform and the associated third-party systems took place in a public-private partnership with NOVO that is unique in Switzerland to date. This PPP is based on the life cycle, which is significantly longer than 10 years for an SAP landscape. The two partners form a community of responsibility and share the risks and responsibilities along their core competencies.
Energy network GSG to increase energy efficiency
The energienetz GSG (Gossau SG - St.Gallen - Gaiserwald) is a regional platform for energy and resource efficiency, founded as a simple society with 31 local member companies, the municipality of Gaiserwald, the energy cities of Gossau and St.Gallen, local energy suppliers, regional trade and industry associations, and the energy office of the canton of St.Gallen.
As coordinator Andreas Schläpfer explained, energienetz GSG aims to increase operational energy efficiency and continuously reduce energy consumption and CO2 emissions in the Gossau East - St.Gallen West industrial area. A further goal is the construction of a low-temperature heat network (anergy network) to use the surplus waste heat from the industrial processes for the heat supply. In October 2016, the project initiators defined an initial cluster for which framework credits will be requested from the political communities for construction at the beginning of 2017.
Science: Research and development in partnership
Excellent infrastructure is needed for cutting-edge research, as Dr. Thomas Brunschwiler of IBM Reserach explained. Especially in nanotechnology, investments in the double-digit millions can be expected. In order to share these initial costs and synergistically ensure critical mass for operation, the long-standing research partners IBM and ETH Zurich opted for a PPP model in 2007 in the implementation of the "Binnig and Rohrer Nanotechnology Center (BRNC)". IBM financed the building infrastructure, while capital investments in equipment were shared between ETH and IBM, with ETH renting the space. In the process, the clean room is operated by IBM personnel and ETH contributes to the operational costs.
The PPP model has proven to be very successful and robust since the opening of the BRNC in 2011. In the meantime, four professorships of ETH Zurich are permanently located in Rüschlikon and a first startup could already be founded. The BRNC is a unique success in the field of PPP of basic research infrastructure in Switzerland. Thus, IBM can continue its world-class research in the field of nanotechnology in Rüschlikon and ETH has gained capacity expansion of its research infrastructure and access to a professional process team many years earlier. Furthermore, Switzerland's position in the international research landscape could be decisively strengthened through this collaboration.
Public Private Development Partnerships (PPDP)
Jean-Christophe Favre, advisor for partnerships with the private sector at the SDC, outlined how collaboration with the private sector can help achieve the Sustainable Development Goals (SDGs). The 2030 Agenda, adopted by the international community in September 2015, can only be implemented if there is strong commitment from all stakeholders. The Dispatch on International Cooperation 2017-2020 encourages Swiss development cooperation to work more closely with businesses to achieve the Sustainable Development Goals (SDGs).
The SDC engages in innovative partnerships with the private sector. In these partnerships, each partner contributes its skills and resources to achieve a common goal, even if their respective interests may differ. The aim is to develop products and services for the most disadvantaged, such as micro-insurance against natural disasters; to influence the business model of companies, for example by reducing the water footprint of their products; and to promote dialogue on the principles of responsible business conduct and human rights, for example through the Global Compact. In this way, it should be possible to make a sustainable, far-reaching contribution to the achievement of development goals and poverty reduction.
KPMG has appointed Martin Rohrbach as its new Sector Head Life Sciences. In this role, he coordinates all market activities in this important sector, which includes pharmaceuticals, biotechnology, medical research and diagnostics, and medtech.
Editorial
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December 15, 2016
Martin Rohrbach, new Sector Leader Life Sciences at KPMG (Photo: KPMG)
Martin Rohrbach succeeds Erik Willems, who has successfully built up and developed the Life Sciences sector over the past years. "The life science industry needs new business models to find answers to megatrends such as demographic development, ever more rapidly changing customer needs, and digitalization. In addition, the industry must make contributions to other important issues concerning the future of the healthcare system," explains Martin Rohrbach. These include integrated solution approaches to improve the effectiveness of research and development, to make procurement chains more flexible or to ensure increased tax transparency, as well as challenges related to digitalization.
Martin Rohrbach has been with KPMG since 1998. Prior to that, the passionate alpinist and amateur photographer held various positions abroad, sometimes with a focus on capital market transactions. In the field of life sciences, the trained banker has many years of experience in advising companies of various sizes.
Switzerland, a country of SMEs, has over 500,000 small and medium-sized enterprises. Many of them are small and micro enterprises and do not have their own specialists for commercial administration.
Jeremias Meier
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November 24, 2016
Software from the cloud on a growth courseThis is why they are responsible for invoicing and dunning, inventory or customer data management and are often poorly organized: they use cumbersome Excel tables and thus lose track of the bigger customer and sales figures. The result: the loss of time and money.
Software from the cloud on course for growth
Not so long ago, procuring professional business software for a company meant a high investment that usually only larger companies could afford. Cloud solutions fundamentally changed the software market. Cloud means that the software is accessed via the Internet. Work can therefore be done at any time and from anywhere and with different devices - all that is needed is an Internet connection and a browser. In contrast to such cloud solutions, conventional software programs for companies often offer too many functions, are therefore relatively expensive and not designed for the needs of small businesses.
By managing IT in a centralized data center, cloud software can be made available to a large number of users at the same time. Because this significantly reduces the cost per user, software with functions that were previously reserved for large customers is now also available to SMEs at a fraction of the original price. Software as a Service (SaaS) solutions have long since established themselves on the market. Well-known areas of application are customer relationship management tools, online stores or newsletter distribution. However, the use of the cloud for accounting, inventory management or invoicing is still less widespread, but is now on a strong growth course. This is evident, for example, at bexio (formerly easySYS): "We were able to double our customer base to over 3500 in the last fiscal year and already employ over 30 people in the third fiscal year."
Web-based software for the SME country Switzerland
92.3 percent of all Swiss companies are small and medium-sized enterprises. But although small companies could particularly benefit from external solutions from the cloud, they are still poorly represented in this segment. This is not only due to demand: "When I worked with two partners in our IT company a few years ago, we were struggling with our office administration. We didn't have an overview of our customer data and were making mistakes in invoicing. So we needed office software. We couldn't find one up and down the country that met our needs as a small business. So we decided to develop one ourselves."
Business software has several advantages: for example, it is usually possible for users to set up the account within a few minutes. Entrepreneurs or employees can access and update data at home, in the office, on a business trip or at a customer's site. This flexibility helps simplify workflows and fill waiting times productively. Time sheets or data can be entered online immediately after the customer meeting, for example.
Ease of use instead of complexity
There are many complex solutions for larger companies. However, they are not designed for the needs of companies with few employees. For entrepreneurs who do their accounting after a hard day's work or even on the weekend, the software should not have any major hurdles. User-friendliness is therefore crucial: how well and intuitively can the software be operated? There are big differences here, so it's best to check the product before buying. Most service providers offer a free trial version.
Web-based software solutions are particularly flexible: Because customers can switch to competitors more easily than with permanently installed systems, cloud software providers strive to optimize their solutions permanently and usually free of charge.
Cloud security and independence from the provider
Various entrepreneurs do without cloud software because they are concerned about the security of their own data. However, the question arises as to which is more secure: the company's own computer in the office, which is not kept up to date by an IT specialist, or the cloud solutions, where the provider guarantees the security of the data and works with appropriate specialists.
In any case, cloud software providers should be checked for their seriousness. For example, where is the data stored? Is it encrypted and does the provider comply with all security standards? bexio, for example, deliberately stores the data in Swiss data centers and encrypts the data transfer (SSL certificate).
To be on the safe side, it is important to find out about the data export options from the providers beforehand. Check how easy it is to cancel the subscription. If this option is hidden or if cancellation is only possible by letter or fax, this is a bad sign.
For the provider, it seems tempting to erect barriers here. But that is not enough. Because customers notice when their freedom is taken away. This damages the image. Instead of making it more difficult to switch out of fear, customers should be persuaded through feedback opportunities and a personal approach.
The advantages of office software from the cloud
For SMEs in particular, there are many reasons to choose office software from the cloud. The most important are low barriers to entry, ease of use and flexible usage options. This leaves small businesses, start-ups and self-employed people more time for their core business.