Quality management solutions for social institutions

Working with people requires a completely different understanding of quality than in the manufacturing industry. Social, communicative and interpersonal goals are in the foreground, but at the same time social institutions must also meet business and legal requirements. A well-structured quality management system supports social service providers such as Lebenshilfen, welfare associations, daycare providers and operators of other social facilities.

Software-supported quality management saves time

Software solutions such as those from the German software manufacturer ConSense GmbH can help to make processes clearer and more efficient, clearly define responsibilities and meet documentation requirements. At the same time, the management system makes it easier to comply with the standards and guidelines applicable to the respective facility. According to the manufacturer, the software solutions from ConSense have been developed with a particular focus on user-friendliness and the mapping of realistic processes. Employees can navigate the clear interface quickly and intuitively, while a comprehensive search function leads directly to the desired content. The ConSense QM software enables complete electronic QM documentation with automated, intelligent document management. Further automation, such as the targeted distribution of information, requests for information and the revision and archiving of documents, significantly reduce the administrative workload for employees. At the same time, the software offers integrated process management including a process editor for quick and easy process modeling. This simplifies the continuous improvement of processes and increases the transparency and clarity of the documentation.

QM software for social institutions with many locations

According to the manufacturer, the software solutions for management systems mentioned here are suitable for organizations of all sizes. With a wide range of functions, interfaces and configuration options, they can be optimally adapted to the needs of the respective facility, according to the statement. The ConSense IMS ENTERPRISE solution is suitable, for example, for setting up an integrated management system in facilities with several locations or complex organizational structures. All applicable standards and regulations are systematically mapped under a uniform interface and compliance with specifications is supported. In addition to the quality management standard DIN EN ISO 9001, many other standards or guidelines are also relevant in the social sector, such as DIN EN ISO 45001 (occupational health and safety), HACCP (hygiene concepts in relation to food) or DIN EN ISO 15224 (quality management in healthcare). The solutions for QM systems and integrated management systems from the Aachen-based software developer can also be supplemented by modules, such as for action management, audit management, training management and many more, and can therefore be tailored specifically to the requirements of the organization.

Easy roll-out, mobile deployment

The software solutions from ConSense can be introduced quickly and flexibly in the company. The web-based management system solution ConSense PORTAL, for which ConSense can also take over the hosting, also offers support for this. The web application simplifies and accelerates the roll-out compared to desktop applications. Since it can also be used on the move, it is particularly suitable for social institutions whose employees work with the system regardless of time and location. More information about the solutions described here: ConSense GmbH, Aachen

This article originally appeared on m-q.ch - https://www.m-q.ch/de/qualitaetsmanagement-loesungen-fuer-soziale-einrichtungen/