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Active listening is important in difficult conversations - it's not just about the other person's words. © Depositphotos.com

HUMAN RESOURCES

Mastering difficult conversations in the workplace

HUMAN RESOURCES

How SMEs can retain employees in the long term

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Maeteusz Piekarus, chauffeur at Egli's frische Küchenkräuter AG. Thanks to the course "Simply better! ... at work", Maeteusz Piekarus has acquired the necessary language skills for customer contact to be able to work as a chauffeur again. Christine Bärlocher, SVEB

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