{"id":16542,"date":"2022-08-16T10:04:08","date_gmt":"2022-08-16T08:04:08","guid":{"rendered":"https:\/\/www.m-q.ch\/?p=16788"},"modified":"2024-11-22T08:43:09","modified_gmt":"2024-11-22T07:43:09","slug":"buhler-group-service-excellence-mit-kundenportal-der-superlative","status":"publish","type":"post","link":"https:\/\/www.organisator.ch\/en\/operational-excellence\/2022-08-16\/buhler-group-service-excellence-mit-kundenportal-der-superlative\/","title":{"rendered":"B\u00fchler Group: Service excellence with superlative customer portal"},"content":{"rendered":"
\"B\u00fchler\r\n
The B\u00fchler Group's \"product cube\" platform offers customers a comprehensive service. (Image: Sybit GmbH)<\/figcaption>\r\n<\/figure>\r\n

Billions of people come into contact with B\u00fchler Group technologies every day to meet their basic needs for food and mobility. Some 65 percent of the wheat harvested worldwide is processed into flour on the mills of the Swiss company. Founded in 1860, the family-owned company with around 12,800 employees is today a globally active hidden champion - especially in the field of digitalization.<\/p>\r\n

Central platform for 135 countries<\/h3>\r\n

In the private sphere, e-commerce is a daily companion. This trend is also becoming more and more apparent in industry. The goal of the B\u00fchler technology company was to offer customers optimum service for their individually manufactured machines - a service that they are also familiar with in their private lives. In other words, a central platform for all customers who want to obtain information, place an order, or make a complaint. What sounds simple is a mammoth task for a company like the Buhler Group, which operates in 135 countries around the world. Huge volumes of data, different systems, non-transparent processes: These were the basics.<\/p>\r\n

B\u00fchler Group relies on German service provider<\/h3>\r\n

The B\u00fchler Group has entrusted the Radolfzell-based company Sybit GmbH with the development of the new platform. According to its own information, this long-standing SAP consulting company offers holistic process consulting from analysis and strategy planning, through design and implementation, to comprehensive application management services based on SAP Customer Experience Solutions. And it works fast: Because six months later, the first basic store was up and running, which grew into the full-blown portal myB\u00fchler with currently 13,000 users in 135 countries. There, customers have direct and uncomplicated access to information and documents about machines, parts, and the status of quotations and orders. \"Behind the customer portal lies an enormous amount of data, but the system copes very well with the different ways in which it is presented,\" explains Markus Keh, project manager at Sybit GmbH. Based on SAP Commerce Cloud, Sybit implemented the Product Cube: a product information system that enables the management of structured as well as unstructured product data. This means that multimedia content can be easily added to the product data. Due to the high performance, even large amounts of data can be imported quickly.<\/p>\r\n

Global Incident Management as a further step<\/h3>\r\n

\"We are more than satisfied with our decision to choose Sybit as our consulting and implementation partner. Thanks to the trusting cooperation and the step-by-step, flexible implementation, the realization of the product cube project was a complete success,\" summarizes Nataly H\u00fceblin, Senior Information System Engineer at B\u00fchler AG.\u00a0<\/p>\r\n

Users can also order services and spare parts via the customer portal. Based on the SAP Service Cloud, B\u00fchler also built a Global Incident Management system that creates a global standard for processing incoming customer incidents and service requests. Service-related customer communication now takes place in one central location - regardless of whether the customer contacted us by e-mail or via the portal, or whether the ticket was created manually.<\/p>\r\n

Source and further information: Sybit GmbH<\/a><\/em><\/p>\n

This article originally appeared on m-q.ch - https:\/\/www.m-q.ch\/de\/buehler-group-service-excellence-mit-kundenportal-der-superlative\/<\/a><\/p>","protected":false},"excerpt":{"rendered":"

Milliarden Menschen kommen t\u00e4glich mit Technologien der B\u00fchler Group in Kontakt, um ihren Grundbedarf an Lebensmittel und Mobilit\u00e4t zu decken. Rund 65 Prozent des weltweit geernteten Weizens werden auf den M\u00fchlen des Schweizer Unternehmens zu Mehl verarbeitet. Das 1860 gegr\u00fcndete Familienunternehmen mit rund 12800 Mitarbeitenden ist heute ein global agierender Hidden Champion \u2013 vor allem [\u2026]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"B\u00fchler Group Product Cube","_yoast_wpseo_metadesc":"Die B\u00fchler Group bietet mit der Plattform \u201eproduct cube\u201c umfassenden Service f\u00fcr Kunden weltweit. Erfahren Sie mehr \u00fcber die Digitalisierung!","articlekey":"","footnotes":""},"categories":[582],"tags":[4787,156,163,385,3702],"class_list":["post-16542","post","type-post","status-publish","format-standard","hentry","category-operational-excellence","tag-buehler","tag-digitalisierung","tag-e-commerce","tag-plattform","tag-service"],"acf":[],"yoast_head":"\nB\u00fchler Group: Service Excellence mit Kundenportal der Superlative - Organisator<\/title>\n<meta name=\"description\" content=\"Die B\u00fchler Group bietet mit der Plattform \u201eproduct cube\u201c umfassenden Service f\u00fcr Kunden weltweit. 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