{"id":19481,"date":"2023-03-30T09:10:57","date_gmt":"2023-03-30T07:10:57","guid":{"rendered":"https:\/\/www.organisator.ch\/?p=19481"},"modified":"2023-03-31T14:57:30","modified_gmt":"2023-03-31T12:57:30","slug":"chatgpt-im-einsatz-fuer-kundenservice","status":"publish","type":"post","link":"https:\/\/www.organisator.ch\/en\/operational-excellence\/2023-03-30\/chatgpt-im-einsatz-fuer-kundenservice\/","title":{"rendered":"ChatGPT in use for customer service"},"content":{"rendered":"<figure id=\"attachment_19482\" aria-describedby=\"caption-attachment-19482\" style=\"width: 680px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-19482\" src=\"https:\/\/www.organisator.ch\/wp-content\/uploads\/2023\/03\/ChatGPT-im-Einsatz-fuer-Kundenservice_Organisator.jpg\" alt=\"\" width=\"680\" height=\"383\" srcset=\"https:\/\/www.organisator.ch\/wp-content\/uploads\/2023\/03\/ChatGPT-im-Einsatz-fuer-Kundenservice_Organisator.jpg 680w, https:\/\/www.organisator.ch\/wp-content\/uploads\/2023\/03\/ChatGPT-im-Einsatz-fuer-Kundenservice_Organisator-18x10.jpg 18w, https:\/\/www.organisator.ch\/wp-content\/uploads\/2023\/03\/ChatGPT-im-Einsatz-fuer-Kundenservice_Organisator-375x211.jpg 375w, https:\/\/www.organisator.ch\/wp-content\/uploads\/2023\/03\/ChatGPT-im-Einsatz-fuer-Kundenservice_Organisator-621x350.jpg 621w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><figcaption id=\"caption-attachment-19482\" class=\"wp-caption-text\">Insurance company Helvetia is testing ChatGPT for customer service. (Image: Helvetia)<\/figcaption><\/figure>\n<p>ChatGPT is an artificial intelligence that can access huge amounts of text and answer questions based on it. Helvetia is the world's first listed insurance company to use this technology in a live experiment with Clara, Helvetia's digital assistant in Switzerland. Clara's new chatbot service provides information on insurance, retirement planning and home ownership. To do so, the software draws on web content from Helvetia Switzerland - for example, product pages or advice articles. Everyone is invited to try out the new chatbot service free of charge.<\/p>\n<h3><strong>Recognizing added value for customers<\/strong><\/h3>\n<p>Helvetia clearly characterizes its new service as an experiment: the company wants to explore the potential of language models such as ChatGPT and find out how customers accept corresponding services. The main focus here is on the new service as defined in the strategy. <em>helvetia 20.25<\/em> defined ambition to set standards in customer convenience and access, as Jan Kundert, Head of Customer and Market Management and member of the Executive Board of Helvetia Switzerland, explains: \"We invest continuously and at various levels in a positive customer experience. That's why we want to recognize the added value that artificial intelligence can offer our customers.\"<\/p>\n<h3><strong>Joint exploration is in the foreground<\/strong><\/h3>\n<p>Helvetia was quick to offer chatbot services to its customers; it is considered an industry pioneer in this field thanks to its digital assistant Clara. When OpenAI published the ChatGPT application programming interface (API) at the beginning of March, Helvetia immediately began internal testing. Achim Baumstark, CTO of Helvetia Group, says, \"It is clear to us that artificial intelligence and, in particular, language models will be an important competence in the future. Accordingly, we are interested in gaining experience with this technology as quickly as possible within a clearly defined test environment.\" The experiment is being accompanied by the Lucerne University of Applied Sciences and Arts. The latter will also support Helvetia in evaluating the results. The fact that this is an experiment is clearly described in the terms of use. Project manager Florian N\u00e4gele: \"We are testing the possibilities of artificial intelligence together with interested customers. The chatbot in no way replaces an individual consultation with a specialist.\" Helvetia will decide how to proceed with Clara and its GPT capabilities after evaluating the initial findings.<\/p>\n<p><em>Source and further information: <a href=\"http:\/\/www.helvetia.com\">Helvetia<\/a><\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Bei ChatGPT handelt es sich um eine k\u00fcnstliche Intelligenz, die auf riesige Textmengen zur\u00fcckgreifen und basierend darauf Fragen beantworten kann. Diese Technologie von OpenAI nutzt Helvetia als weltweit erste b\u00f6rsenkotierte Versicherung im Rahmen eines Live-Experiments mit Clara, der digitalen Assistentin von Helvetia in der Schweiz. Claras neuer Chatbot-Service gibt Auskunft zu Versicherungen, Vorsorge und Eigenheimbesitz. [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":19482,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"ChatGPT","_yoast_wpseo_metadesc":"Als weltweit erste b\u00f6rsenkotierte Versicherung lanciert Helvetia einen Service im direkten Kundenkontakt auf Basis von ChatGPT.","articlekey":"","footnotes":""},"categories":[582],"tags":[318,319,393],"class_list":["post-19481","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-operational-excellence","tag-kundenservice","tag-kuenstliche-intelligenz","tag-produkte"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ChatGPT im Einsatz f\u00fcr Kundenservice - Organisator<\/title>\n<meta name=\"description\" content=\"Als weltweit erste b\u00f6rsenkotierte Versicherung lanciert Helvetia einen Service im direkten Kundenkontakt auf Basis von ChatGPT.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.organisator.ch\/en\/operational-excellence\/2023-03-30\/chatgpt-im-einsatz-fuer-kundenservice\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ChatGPT im Einsatz f\u00fcr Kundenservice\" \/>\n<meta property=\"og:description\" content=\"Als weltweit erste b\u00f6rsenkotierte Versicherung lanciert Helvetia einen Service im direkten Kundenkontakt auf Basis von ChatGPT.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.organisator.ch\/en\/operational-excellence\/2023-03-30\/chatgpt-im-einsatz-fuer-kundenservice\/\" \/>\n<meta property=\"og:site_name\" content=\"Organisator\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OrganisatorFachmagazin\" \/>\n<meta property=\"article:published_time\" content=\"2023-03-30T07:10:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-03-31T12:57:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.organisator.ch\/wp-content\/uploads\/2023\/03\/ChatGPT-im-Einsatz-fuer-Kundenservice_Organisator.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"680\" \/>\n\t<meta property=\"og:image:height\" content=\"383\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"thomas.berner\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"#ChatGPT im Einsatz f\u00fcr #Kundenservice\" \/>\n<meta name=\"twitter:description\" content=\"Als weltweit erste b\u00f6rsenkotierte Versicherung lanciert #Helvetia einen Service im direkten Kundenkontakt auf Basis von #ChatGPT.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.organisator.ch\/wp-content\/uploads\/2023\/03\/ChatGPT-im-Einsatz-fuer-Kundenservice_Organisator.jpg\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/operational-excellence\\\/2023-03-30\\\/chatgpt-im-einsatz-fuer-kundenservice\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/operational-excellence\\\/2023-03-30\\\/chatgpt-im-einsatz-fuer-kundenservice\\\/\"},\"author\":{\"name\":\"thomas.berner\",\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/#\\\/schema\\\/person\\\/6f650f90b2842cd4c0cc334b4e36f67e\"},\"headline\":\"ChatGPT im Einsatz f\u00fcr Kundenservice\",\"datePublished\":\"2023-03-30T07:10:57+00:00\",\"dateModified\":\"2023-03-31T12:57:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/operational-excellence\\\/2023-03-30\\\/chatgpt-im-einsatz-fuer-kundenservice\\\/\"},\"wordCount\":380,\"publisher\":{\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/operational-excellence\\\/2023-03-30\\\/chatgpt-im-einsatz-fuer-kundenservice\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.organisator.ch\\\/wp-content\\\/uploads\\\/2023\\\/03\\\/ChatGPT-im-Einsatz-fuer-Kundenservice_Organisator.jpg\",\"keywords\":[\"Kundenservice\",\"K\u00fcnstliche Intelligenz\",\"Produkte\"],\"articleSection\":[\"OPERATIONAL EXCELLENCE\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/operational-excellence\\\/2023-03-30\\\/chatgpt-im-einsatz-fuer-kundenservice\\\/\",\"url\":\"https:\\\/\\\/www.organisator.ch\\\/operational-excellence\\\/2023-03-30\\\/chatgpt-im-einsatz-fuer-kundenservice\\\/\",\"name\":\"ChatGPT im Einsatz f\u00fcr Kundenservice - 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