{"id":27654,"date":"2024-06-21T01:52:19","date_gmt":"2024-06-20T23:52:19","guid":{"rendered":"https:\/\/www.organisator.ch\/de\/?p=27654"},"modified":"2024-06-19T11:56:18","modified_gmt":"2024-06-19T09:56:18","slug":"service-excellence","status":"publish","type":"post","link":"https:\/\/www.organisator.ch\/en\/marketing\/2024-06-21\/service-excellence\/","title":{"rendered":"Service Excellence"},"content":{"rendered":"<div class=\"swpm-post-not-logged-in-msg\">You need to be logged in to view this content. Please <a class=\"swpm-login-link\" href=\"https:\/\/www.organisator.ch\/login\/\">Log In<\/a>. Not a Member? <a href=\"https:\/\/www.organisator.ch\/shop\/\">Join Us<\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>Superior services lead to customer loyalty and therefore to competitive advantages. However, this is only true if service excellence is not just one of many campaigns, but if the entire company is geared towards service excellence. Three service experts explain what organizations should consider on the path to service excellence and what potential artificial intelligence offers.<\/p>","protected":false},"author":1,"featured_media":27653,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"Service Excellence","_yoast_wpseo_metadesc":"\u00dcberlegene Dienstleistungen f\u00fchren zu Kundenloyalit\u00e4t. 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