{"id":41490,"date":"2025-10-28T08:20:48","date_gmt":"2025-10-28T07:20:48","guid":{"rendered":"https:\/\/www.m-q.ch\/?p=22063"},"modified":"2025-10-28T08:16:43","modified_gmt":"2025-10-28T07:16:43","slug":"schweizer-it-abteilungen-zwischen-stabilitaet-automatisierung-und-zusammenarbeit","status":"publish","type":"post","link":"https:\/\/www.organisator.ch\/en\/operational-excellence\/2025-10-28\/schweizer-it-abteilungen-zwischen-stabilitaet-automatisierung-und-zusammenarbeit\/","title":{"rendered":"Swiss IT departments between stability, automation and collaboration"},"content":{"rendered":"
\"\"\r\n
Well positioned, but there is still room for improvement when it comes to collaboration: Swiss IT departments. (Symbolic image; source: Unsplash.com)<\/figcaption>\r\n<\/figure>\r\n

IT is the backbone of modern organizations - and is particularly stable in Switzerland. According to the new ITSM 2026 DACH report from TOPdesk, for which a total of 3,000 IT professionals from Germany, Austria and Switzerland were surveyed in August 2025 as part of a European online study, 43 % of respondents from Switzerland rate their IT department as \u00abfully future-proof\u00bb. This puts Switzerland just ahead of Austria (40%) and Germany (37%). This strong starting position forms the basis for further developments in the direction of automation and collaboration.<\/p>\r\n

Workload and challenges in Swiss IT departments<\/h3>\r\n

At 27 %, the Swiss IT teams - together with Austria - have the lowest perceived overload not only in the DACH region, but also in Europe. However, this does not mean that they are free of disruptions: 20 % report that serious IT problems occur in their organization several times a week - the same figure as in Austria, but higher than in Germany (15 %). 17 % say that such incidents regularly lead to additional work in other departments. According to the report, 46 % even spend so much time on acute problems that there is hardly any room for preventive measures. And 54 % also report a lack of resources - the highest figure in the DACH region (Austria 50 %, Germany 46 %).<\/p>\r\n

\u00abSwiss IT departments work in a very structured and stable manner - but they are also under pressure,\u00bb says Steffen Gro\u00df, Director of International Consultancy at TOPdesk. \u00abThe high demand for quality and reliability means that many teams are working at full capacity. The next step is to automate routine activities to a greater extent in order to create more freedom for strategic tasks.\u00bb<\/p>\r\n

Security as a foundation<\/h3>\r\n

Despite scarce resources, the level of security remains high: 35 % of respondents cite strong cybersecurity and data protection protocols as a key feature of future-proof IT - just behind Austria in the DACH comparison (36 %), while Germany is ahead with 41 %. When it comes to the integration of security processes in other business areas, however, the picture is reversed: Switzerland and Austria are on a par here with 41 % each, while Germany follows close behind with 40 %.<\/p>\r\n

\u00abSecurity is deeply rooted in IT structures in Switzerland,\u00bb continues Gro\u00df. \u00abIt is not seen as a brake, but as the basis for trust, efficiency and innovation. This sense of responsibility is one of the reasons why Swiss IT teams are so stable and resilient.\u00bb<\/p>\r\n

Automation at a high level - AI on the rise<\/h3>\r\n

30 % of respondents say that AI is already fully implemented in their organization - the highest value in the DACH region. In a European comparison, Switzerland is also ahead, behind the UK (36 %) but well ahead of Austria and Belgium (26 % each), Germany (23 %) and the Netherlands (16 %). 42 % also state that AI is established in their company, i.e. AI is used in several areas but not yet company-wide. The trend is particularly strong in the area of support: according to 33 % respondents, first-line support is already fully automated in their company - in Austria it is mainly manual and in Germany it is hybrid (both 37 %). Nevertheless, 32 % of Swiss IT specialists see AI as a significant risk that requires additional resources.<\/p>\r\n

\u00abSwitzerland shows that stability and innovation are not a contradiction in terms,\u00bb says Gro\u00df. \u00abAI and automation are used here in a targeted manner to increase efficiency and quality - without losing sight of security and governance.\u00bb<\/p>\r\n

Cooperation as development potential<\/h3>\r\n

80% of the IT professionals surveyed in Switzerland are convinced that IT disruptions would be resolved more quickly if departments worked better together. This puts Switzerland slightly ahead of Austria (79 %) and slightly more ahead of Germany (71 %). 59 % also see a direct correlation between functioning IT processes and the employee experience of their colleagues - a value that underlines the growing importance of IT in everyday working life.<\/p>\r\n

\u00abA strong technical basis is important, but without collaboration, potential remains untapped,\u00bb adds Gro\u00df. \u00abEspecially in mature IT organizations, cross-departmental coordination becomes a decisive factor.\u00bb<\/p>\r\n

The key message for Switzerland remains: Reliable, forward-looking and open to automation - Swiss IT departments are among the most stable in the DACH region. If they combine their technical excellence even more closely with cross-divisional collaboration in the future, they can further expand their role as a strategic partner - and thus move from short-term disruption management to sustainable resilience.<\/p>\r\n

Source: https:\/\/www.topdesk.com\/de\/<\/a><\/em><\/p>\n

This article originally appeared on m-q.ch - https:\/\/www.m-q.ch\/de\/schweizer-it-abteilungen-zwischen-stabilitaet-automatisierung-und-zusammenarbeit\/<\/a><\/p>","protected":false},"excerpt":{"rendered":"

New DACH report shows: Switzerland is ahead in IT resilience and automation - but there is still room for improvement in terms of collaboration.<\/p>","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"IT-Abteilungen","_yoast_wpseo_metadesc":"Neuer DACH-Report zeigt: Die Schweiz liegt bei IT-Resilienz und Automatisierung vorn\u00a0\u2013 doch die Zusammenarbeit bleibt ausbauf\u00e4hig.","articlekey":"","footnotes":""},"categories":[582],"tags":[64,156,286,418,459],"class_list":["post-41490","post","type-post","status-publish","format-standard","hentry","category-operational-excellence","tag-automatisierung","tag-digitalisierung","tag-it","tag-risikomanagement","tag-studie"],"acf":[],"yoast_head":"\nSchweizer IT-Abteilungen zwischen Stabilit\u00e4t, Automatisierung und Zusammenarbeit - Organisator<\/title>\n<meta name=\"description\" content=\"Neuer DACH-Report zeigt: Die Schweiz liegt bei IT-Resilienz und Automatisierung vorn\u00a0\u2013 doch die Zusammenarbeit bleibt ausbauf\u00e4hig.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.organisator.ch\/en\/operational-excellence\/2025-10-28\/schweizer-it-abteilungen-zwischen-stabilitaet-automatisierung-und-zusammenarbeit\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Schweizer IT-Abteilungen zwischen Stabilit\u00e4t, Automatisierung und Zusammenarbeit - 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