{"id":8442,"date":"2021-08-27T13:14:10","date_gmt":"2021-08-27T11:14:10","guid":{"rendered":"https:\/\/www.organisator.ch\/?p=8442"},"modified":"2021-08-27T13:14:10","modified_gmt":"2021-08-27T11:14:10","slug":"contact-center-technologien-optimal-nutzen","status":"publish","type":"post","link":"https:\/\/www.organisator.ch\/en\/management\/it\/2021-08-27\/contact-center-technologien-optimal-nutzen\/","title":{"rendered":"Making the most of contact center technologies"},"content":{"rendered":"<figure id=\"attachment_8444\" aria-describedby=\"caption-attachment-8444\" style=\"width: 680px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/www.organisator.ch\/wp-content\/uploads\/2021\/08\/Contact-Center-Technologien-optimal-nutzen_Organisator.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-8444\" src=\"https:\/\/www.organisator.ch\/wp-content\/uploads\/2021\/08\/Contact-Center-Technologien-optimal-nutzen_Organisator.jpg\" alt=\"\" width=\"680\" height=\"356\" \/><\/a><figcaption id=\"caption-attachment-8444\" class=\"wp-caption-text\">The CCR Group offers comprehensive contact center technologies - also for SMEs. (Image: CCR)<\/figcaption><\/figure>\n<p>Founded in January 2011, CCR says it has more than 25 years of experience in Genesys partner and call center technologies to offer its customers the latest solutions. Now, new professional services packages have been developed to support those companies deploying Genesys-based solutions, the company says. The unified communications consulting services help replace legacy systems with the latest generation contact center technologies and increase business productivity, it adds. As a result, the company says it can better ensure personable and professional customer contact by contact center agents. Agents are empowered and can connect with customers through any channel, revenue is increased, and business costs are reduced with an omni-channel solution, according to other benefits cited by CCR. In addition, MS Teams management services are also part of the DMS, he said. The seamless MS Teams migration and management by CCR would form the technical basis for this.<\/p>\n<p>With the following DMS Packages: Health Check, Standard Package and Full Coverage Package, companies can further develop and digitize their contact center. CCR is present in the banking, insurance, telecommunications, energy, manufacturing, healthcare, retail and e-commerce sectors with its solutions. Some of CCR's reference customers in Switzerland are Sunrise, Medela, Medgate, WIR Bank, Vifor Pharma, Constellium, Brother (Schweiz) AG, etc.<\/p>\n<p><em>Source and further information: <a href=\"http:\/\/www.ccr.group\">www.ccr.group<\/a><\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Das Unternehmen CCR wurde im Januar 2011 gegr\u00fcndet und bietet seinen Kunden nach eigenen Angaben mit \u00fcber 25 Jahren Erfahrung im Bereich Genesys Partner- und Callcenter-Technologien die neuesten L\u00f6sungen. Nun wurden neue professionelle Servicepakete entwickelt, um jene Unternehmen zu unterst\u00fctzen, die Genesys-basierte L\u00f6sungen einsetzen, teilt das Unternehmen mit. Die Beratungsdienste f\u00fcr Unified Communications helfen dabei, [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":11429,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"Contact Center-Technologien","_yoast_wpseo_metadesc":"Mit Dynamic Managed Services (DMS) k\u00f6nnen auch KMU Contact Center-Technologien noch optimaler nutzen und die Customer Experience verbessern.","articlekey":"","footnotes":""},"categories":[27],"tags":[156,286,393,479],"class_list":["post-8442","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it","tag-digitalisierung","tag-it","tag-produkte","tag-telekommunikation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Center-Technologien optimal nutzen - Organisator<\/title>\n<meta name=\"description\" content=\"Mit Dynamic Managed Services (DMS) k\u00f6nnen auch KMU Contact Center-Technologien noch optimaler nutzen und die Customer Experience verbessern.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.organisator.ch\/en\/management\/it\/2021-08-27\/contact-center-technologien-optimal-nutzen\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Center-Technologien optimal nutzen\" \/>\n<meta property=\"og:description\" content=\"Mit Dynamic Managed Services (DMS) k\u00f6nnen auch KMU Contact Center-Technologien noch optimaler nutzen und die Customer Experience verbessern.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.organisator.ch\/en\/management\/it\/2021-08-27\/contact-center-technologien-optimal-nutzen\/\" \/>\n<meta property=\"og:site_name\" content=\"Organisator\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OrganisatorFachmagazin\" \/>\n<meta property=\"article:published_time\" content=\"2021-08-27T11:14:10+00:00\" \/>\n<meta name=\"author\" content=\"thomas.berner\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"#Contact-Center-Technologien optimal nutzen\" \/>\n<meta name=\"twitter:description\" content=\"Mit Dynamic Managed Services (#DMS) k\u00f6nnen auch KMU #Contact-Center-Technologien noch optimaler nutzen und die Customer Experience verbessern.\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/management\\\/it\\\/2021-08-27\\\/contact-center-technologien-optimal-nutzen\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/management\\\/it\\\/2021-08-27\\\/contact-center-technologien-optimal-nutzen\\\/\"},\"author\":{\"name\":\"thomas.berner\",\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/#\\\/schema\\\/person\\\/6f650f90b2842cd4c0cc334b4e36f67e\"},\"headline\":\"Contact Center-Technologien optimal nutzen\",\"datePublished\":\"2021-08-27T11:14:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/management\\\/it\\\/2021-08-27\\\/contact-center-technologien-optimal-nutzen\\\/\"},\"wordCount\":254,\"publisher\":{\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/management\\\/it\\\/2021-08-27\\\/contact-center-technologien-optimal-nutzen\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.organisator.ch\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/Contact-Center-Technologien-optimal-nutzen_Organisator.jpg\",\"keywords\":[\"Digitalisierung\",\"IT\",\"Produkte\",\"Telekommunikation\"],\"articleSection\":[\"IT\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/management\\\/it\\\/2021-08-27\\\/contact-center-technologien-optimal-nutzen\\\/\",\"url\":\"https:\\\/\\\/www.organisator.ch\\\/management\\\/it\\\/2021-08-27\\\/contact-center-technologien-optimal-nutzen\\\/\",\"name\":\"Contact Center-Technologien optimal nutzen - 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