{"id":23449,"date":"2023-12-04T21:03:13","date_gmt":"2023-12-04T20:03:13","guid":{"rendered":"https:\/\/www.organisator.ch\/de\/?p=23449"},"modified":"2023-12-04T08:10:53","modified_gmt":"2023-12-04T07:10:53","slug":"das-ende-der-warteschleifen-im-kundenservice-dank-ki","status":"publish","type":"post","link":"https:\/\/www.organisator.ch\/fr\/operational-excellence\/2023-12-04\/das-ende-der-warteschleifen-im-kundenservice-dank-ki\/","title":{"rendered":"La fin des files d'attente dans le service client - gr\u00e2ce \u00e0 l'IA"},"content":{"rendered":"
Vous devez \u00eatre connect\u00e9 pour voir ce contenu. Veuillez Se connecter<\/a>. Pas un membre ? Nous Rejoindre<\/a><\/div>","protected":false},"excerpt":{"rendered":"

L'intelligence artificielle dans les processus de service rec\u00e8le un grand potentiel, car les t\u00e2ches r\u00e9p\u00e9titives peuvent \u00eatre standardis\u00e9es. En font partie le routage intelligent des demandes, les r\u00e9ponses automatis\u00e9es aux e-mails ainsi que les chatbots, les r\u00e9ponses automatiques et les modules de texte dans le chat en direct. Les collaborateurs sont d\u00e9charg\u00e9s et les clients sont compris plus rapidement - sans perdre patience dans les files d'attente. <\/p>","protected":false},"author":1,"featured_media":23447,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"Warteschleifen","_yoast_wpseo_metadesc":"Dank Chatbots werden Mitarbeitende entlastet und Kundinnen und Kunden schneller verstanden, ohne die Geduld in Warteschleifen zu verlieren.","articlekey":"72191","footnotes":""},"categories":[578,582],"tags":[2673,156,318,319],"class_list":["post-23449","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-abo","category-operational-excellence","tag-chatbots","tag-digitalisierung","tag-kundenservice","tag-kuenstliche-intelligenz"],"acf":[],"yoast_head":"\nDas Ende der Warteschleifen im Kundenservice \u2013 dank KI - Organisator<\/title>\n<meta name=\"description\" content=\"Dank Chatbots werden Mitarbeitende entlastet und Kundinnen und Kunden schneller verstanden, ohne die Geduld in Warteschleifen zu verlieren.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.organisator.ch\/fr\/abonnement\/2023-12-04\/das-ende-der-warteschleifen-im-kundenservice-dank-ki\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Das Ende der Warteschleifen im Kundenservice \u2013 dank KI - 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