{"id":4132,"date":"2018-08-27T09:31:23","date_gmt":"2018-08-27T07:31:23","guid":{"rendered":"https:\/\/www.organisator.ch\/?p=4132"},"modified":"2018-08-27T09:31:23","modified_gmt":"2018-08-27T07:31:23","slug":"das-business-potenzial-der-zukunft-liegt-im-servicegeschaeft","status":"publish","type":"post","link":"https:\/\/www.organisator.ch\/fr\/management\/2018-08-27\/das-business-potenzial-der-zukunft-liegt-im-servicegeschaeft\/","title":{"rendered":"Le potentiel commercial de l'avenir r\u00e9side dans les activit\u00e9s de service"},"content":{"rendered":"<figure id=\"attachment_4133\" aria-describedby=\"caption-attachment-4133\" style=\"width: 640px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4133\" src=\"https:\/\/www.organisator.ch\/wp-content\/uploads\/2018\/08\/Das-Business-Potenzial-der-Zukunft-liegt-im-Servicegeschaeft_Organisator.jpg\" alt=\"\" width=\"640\" height=\"390\" srcset=\"https:\/\/www.organisator.ch\/wp-content\/uploads\/2018\/08\/Das-Business-Potenzial-der-Zukunft-liegt-im-Servicegeschaeft_Organisator.jpg 640w, https:\/\/www.organisator.ch\/wp-content\/uploads\/2018\/08\/Das-Business-Potenzial-der-Zukunft-liegt-im-Servicegeschaeft_Organisator-16x10.jpg 16w, https:\/\/www.organisator.ch\/wp-content\/uploads\/2018\/08\/Das-Business-Potenzial-der-Zukunft-liegt-im-Servicegeschaeft_Organisator-287x175.jpg 287w, https:\/\/www.organisator.ch\/wp-content\/uploads\/2018\/08\/Das-Business-Potenzial-der-Zukunft-liegt-im-Servicegeschaeft_Organisator-574x350.jpg 574w, https:\/\/www.organisator.ch\/wp-content\/uploads\/2018\/08\/Das-Business-Potenzial-der-Zukunft-liegt-im-Servicegeschaeft_Organisator-300x183.jpg 300w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><figcaption id=\"caption-attachment-4133\" class=\"wp-caption-text\">Cette ann\u00e9e, les diff\u00e9rents intervenants du Forum sur la gestion des services s'exprimeront sur le th\u00e8me des activit\u00e9s de service. (Images : www.forum-dlm.ch)<\/figcaption><\/figure>\n<p>Cette ann\u00e9e, des expos\u00e9s pratiques et des tables rondes offriront aux entreprises, lors du Forum sur la gestion des services, des approches de solutions possibles et des impulsions innovantes leur permettant d'exploiter le potentiel des activit\u00e9s de service. Sandra Lienhart (CEO, Banque Cler), Dr Suzanne Thoma (CEO, FMB), Reinhard Ahlborn (responsable New Services et E-Mobility, BMW), Christoph Lang (Global Product Manager Software Solutions, Hilti) et le professeur Manfred Bruhn (Universit\u00e9 de B\u00e2le) fourniront les meilleures pratiques et la mati\u00e8re \u00e0 discussion. \"Dans le cadre de la num\u00e9risation, le business development syst\u00e9matique est souvent n\u00e9glig\u00e9. Il en r\u00e9sulte des processus num\u00e9ris\u00e9s qui ne fonctionnent pas ou des services num\u00e9riques qui n'apportent aucun avantage au client. C'est l\u00e0 que le Service Business Development professionnel est n\u00e9cessaire pour examiner les mod\u00e8les commerciaux existants et d\u00e9velopper de nouvelles offres avec de nouveaux mod\u00e8les commerciaux\", c'est ainsi que l'initiateur du Forum DLM, le professeur Manfred Bruhn, r\u00e9sume la situation actuelle autour de l'activit\u00e9 de service.<\/p>\n<p>Il sera d'autant plus instructif d'en apprendre davantage sur les facteurs de r\u00e9ussite et les \u00e9cueils de premi\u00e8re main le 7 septembre, sur la base d'exp\u00e9riences concr\u00e8tes. \"J'attends avec impatience l'expos\u00e9 de Sandra Lienhart et les exp\u00e9riences qu'elle a faites jusqu'\u00e0 pr\u00e9sent avec la Banque Cler en tant que banque de smartphones\", commente Mareike Ahlers, animatrice de la manifestation et directrice de Professor Bruhn &amp; Partner AG. La mani\u00e8re dont BKW SA parvient \u00e0 jouer en premi\u00e8re ligue dans le domaine des services ainsi que les autres expos\u00e9s offriront aux participants de nombreuses informations pratiques pour leur propre succ\u00e8s commercial.<\/p>\n<p>Bruhn &amp; Partner AG, le MAS Marketing Management de l'Universit\u00e9 de B\u00e2le ainsi que les deux professeurs Manfred Bruhn (Universit\u00e9 de B\u00e2le) et Karsten Hadwich (Universit\u00e9 de Hohenheim), afin de promouvoir de mani\u00e8re cibl\u00e9e l'\u00e9change entre la science et la pratique.<\/p>\n<p><em>Plus d'informations : <a href=\"http:\/\/forum-dlm.ch\/\">forum-dlm.ch<\/a><\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Praxisvortr\u00e4ge und Podiumsdiskussionen bieten am diesj\u00e4hrigen Forum Dienstleistungsmanagement den Unternehmen m\u00f6gliche L\u00f6sungsans\u00e4tze und innovative Impulse, um die Potenziale des Servicegesch\u00e4fts f\u00fcr sich zu erschliessen. Die Best Practices und den Diskussionsstoff daf\u00fcr liefern Sandra Lienhart (CEO, Bank Cler),\u00a0Dr. Suzanne Thoma (CEO, BKW), Reinhard Ahlborn (Leiter New Services und E-Mobility, BMW), Christoph Lang (Global Product Manager Software [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":4133,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"Servicegesch\u00e4ft","_yoast_wpseo_metadesc":"Am 7. September 2018 findet das Forum Dienstleistungsmanagement (DLM) an der Universit\u00e4t Basel statt. Thema: Professionelles Service Business Development.","articlekey":"","footnotes":""},"categories":[28],"tags":[318,335,502],"class_list":["post-4132","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-management","tag-kundenservice","tag-management-und-unternehmensfuehrung","tag-veranstaltungen"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Das Business Potenzial der Zukunft liegt im Servicegesch\u00e4ft - Organisator<\/title>\n<meta name=\"description\" content=\"Am 7. September 2018 findet das Forum Dienstleistungsmanagement (DLM) an der Universit\u00e4t Basel statt. 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