{"id":8442,"date":"2021-08-27T13:14:10","date_gmt":"2021-08-27T11:14:10","guid":{"rendered":"https:\/\/www.organisator.ch\/?p=8442"},"modified":"2021-08-27T13:14:10","modified_gmt":"2021-08-27T11:14:10","slug":"contact-center-technologien-optimal-nutzen","status":"publish","type":"post","link":"https:\/\/www.organisator.ch\/fr\/management\/it\/2021-08-27\/contact-center-technologien-optimal-nutzen\/","title":{"rendered":"Utiliser au mieux les technologies des centres de contact"},"content":{"rendered":"<figure id=\"attachment_8444\" aria-describedby=\"caption-attachment-8444\" style=\"width: 680px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/www.organisator.ch\/wp-content\/uploads\/2021\/08\/Contact-Center-Technologien-optimal-nutzen_Organisator.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-8444\" src=\"https:\/\/www.organisator.ch\/wp-content\/uploads\/2021\/08\/Contact-Center-Technologien-optimal-nutzen_Organisator.jpg\" alt=\"\" width=\"680\" height=\"356\" \/><\/a><figcaption id=\"caption-attachment-8444\" class=\"wp-caption-text\">Le groupe CCR propose des technologies de centre de contact compl\u00e8tes - \u00e9galement pour les PME. (Image : CCR)<\/figcaption><\/figure>\n<p>Fond\u00e9e en janvier 2011, CCR affirme offrir \u00e0 ses clients les solutions les plus r\u00e9centes, avec plus de 25 ans d'exp\u00e9rience dans le domaine des technologies Genesys pour les partenaires et les centres d'appels. De nouvelles offres de services professionnels ont \u00e9t\u00e9 d\u00e9velopp\u00e9es pour aider les entreprises qui utilisent des solutions bas\u00e9es sur Genesys, indique l'entreprise. Les services de conseil en communications unifi\u00e9es aident \u00e0 remplacer les anciens syst\u00e8mes par des technologies de centre de contact de derni\u00e8re g\u00e9n\u00e9ration et \u00e0 augmenter la productivit\u00e9 dans l'entreprise, poursuit l'entreprise. Ainsi, le contact sympathique et professionnel avec les clients peut \u00eatre encore mieux assur\u00e9 par les agents du centre de contact. Les agents sont renforc\u00e9s et peuvent se connecter avec les clients par tous les canaux, le chiffre d'affaires augmente et les co\u00fbts commerciaux sont r\u00e9duits gr\u00e2ce \u00e0 une solution omni-canal, tels sont les autres avantages que CCR met en avant. En outre, les services administratifs de MS Teams font \u00e9galement partie du DMS. La migration et la gestion sans faille de MS Teams par CCR en constitueraient la base technique.<\/p>\n<p>Les packages DMS suivants : Health Check, Standard Package et Full Coverage Package permettent aux entreprises de d\u00e9velopper et de num\u00e9riser leur centre de contact. CCR est pr\u00e9sent avec ses solutions dans les secteurs de la banque, des assurances, des t\u00e9l\u00e9communications, de l'\u00e9nergie, de la fabrication, de la sant\u00e9, du commerce de d\u00e9tail et du commerce \u00e9lectronique. Quelques-uns des clients de r\u00e9f\u00e9rence de CCR en Suisse sont Sunrise, Medela, Medgate, WIR Bank, Vifor Pharma, Constellium, Brother (Suisse) SA, etc.<\/p>\n<p><em>Source et informations compl\u00e9mentaires : <a href=\"http:\/\/www.ccr.group\">www.ccr.group<\/a><\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Das Unternehmen CCR wurde im Januar 2011 gegr\u00fcndet und bietet seinen Kunden nach eigenen Angaben mit \u00fcber 25 Jahren Erfahrung im Bereich Genesys Partner- und Callcenter-Technologien die neuesten L\u00f6sungen. Nun wurden neue professionelle Servicepakete entwickelt, um jene Unternehmen zu unterst\u00fctzen, die Genesys-basierte L\u00f6sungen einsetzen, teilt das Unternehmen mit. Die Beratungsdienste f\u00fcr Unified Communications helfen dabei, [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":11429,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"Contact Center-Technologien","_yoast_wpseo_metadesc":"Mit Dynamic Managed Services (DMS) k\u00f6nnen auch KMU Contact Center-Technologien noch optimaler nutzen und die Customer Experience verbessern.","articlekey":"","footnotes":""},"categories":[27],"tags":[156,286,393,479],"class_list":["post-8442","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it","tag-digitalisierung","tag-it","tag-produkte","tag-telekommunikation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Center-Technologien optimal nutzen - Organisator<\/title>\n<meta name=\"description\" content=\"Mit Dynamic Managed Services (DMS) k\u00f6nnen auch KMU Contact Center-Technologien noch optimaler nutzen und die Customer Experience verbessern.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.organisator.ch\/fr\/gestion-2\/it\/2021-08-27\/contact-center-technologien-optimal-nutzen\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Center-Technologien optimal nutzen\" \/>\n<meta property=\"og:description\" content=\"Mit Dynamic Managed Services (DMS) k\u00f6nnen auch KMU Contact Center-Technologien noch optimaler nutzen und die Customer Experience verbessern.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.organisator.ch\/fr\/gestion-2\/it\/2021-08-27\/contact-center-technologien-optimal-nutzen\/\" \/>\n<meta property=\"og:site_name\" content=\"Organisator\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OrganisatorFachmagazin\" \/>\n<meta property=\"article:published_time\" content=\"2021-08-27T11:14:10+00:00\" \/>\n<meta name=\"author\" content=\"thomas.berner\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"#Contact-Center-Technologien optimal nutzen\" \/>\n<meta name=\"twitter:description\" content=\"Mit Dynamic Managed Services (#DMS) k\u00f6nnen auch KMU #Contact-Center-Technologien noch optimaler nutzen und die Customer Experience verbessern.\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/management\\\/it\\\/2021-08-27\\\/contact-center-technologien-optimal-nutzen\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/management\\\/it\\\/2021-08-27\\\/contact-center-technologien-optimal-nutzen\\\/\"},\"author\":{\"name\":\"thomas.berner\",\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/#\\\/schema\\\/person\\\/6f650f90b2842cd4c0cc334b4e36f67e\"},\"headline\":\"Contact Center-Technologien optimal nutzen\",\"datePublished\":\"2021-08-27T11:14:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/management\\\/it\\\/2021-08-27\\\/contact-center-technologien-optimal-nutzen\\\/\"},\"wordCount\":254,\"publisher\":{\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/management\\\/it\\\/2021-08-27\\\/contact-center-technologien-optimal-nutzen\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.organisator.ch\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/Contact-Center-Technologien-optimal-nutzen_Organisator.jpg\",\"keywords\":[\"Digitalisierung\",\"IT\",\"Produkte\",\"Telekommunikation\"],\"articleSection\":[\"IT\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/management\\\/it\\\/2021-08-27\\\/contact-center-technologien-optimal-nutzen\\\/\",\"url\":\"https:\\\/\\\/www.organisator.ch\\\/management\\\/it\\\/2021-08-27\\\/contact-center-technologien-optimal-nutzen\\\/\",\"name\":\"Contact Center-Technologien optimal nutzen - 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