{"id":19481,"date":"2023-03-30T09:10:57","date_gmt":"2023-03-30T07:10:57","guid":{"rendered":"https:\/\/www.organisator.ch\/?p=19481"},"modified":"2023-03-31T14:57:30","modified_gmt":"2023-03-31T12:57:30","slug":"chatgpt-im-einsatz-fuer-kundenservice","status":"publish","type":"post","link":"https:\/\/www.organisator.ch\/it\/operational-excellence\/2023-03-30\/chatgpt-im-einsatz-fuer-kundenservice\/","title":{"rendered":"ChatGPT in uso per il servizio clienti"},"content":{"rendered":"
\"\"
La compagnia assicurativa Helvetia sta testando ChatGPT per il servizio clienti. (Immagine: Helvetia)<\/figcaption><\/figure>\n

ChatGPT \u00e8 un'intelligenza artificiale in grado di accedere a enormi quantit\u00e0 di testo e di rispondere a domande basate su di esso. Helvetia \u00e8 la prima compagnia assicurativa quotata in borsa al mondo a utilizzare questa tecnologia di OpenAI in un esperimento dal vivo con Clara, l'assistente digitale di Helvetia in Svizzera. Il nuovo servizio di chatbot di Clara fornisce informazioni su assicurazioni, pensioni e propriet\u00e0 della casa. Per farlo, il software accede ai contenuti web di Helvetia Svizzera, ad esempio alle pagine dei prodotti o agli articoli di consulenza. Tutti sono invitati a provare gratuitamente il nuovo servizio di chatbot.<\/p>\n

Riconoscere il valore aggiunto per i clienti<\/strong><\/h3>\n

Helvetia descrive chiaramente il suo nuovo servizio come un esperimento: l'azienda vuole esplorare il potenziale dei modelli linguistici come ChatGPT e scoprire come i clienti accettano tali servizi. L'attenzione principale \u00e8 rivolta alla strategia di helvetia 20.25<\/em> definito l'ambizione di stabilire standard di convenienza e accesso per i clienti, come spiega Jan Kundert, responsabile della Gestione clienti e mercato e membro della Direzione generale di Helvetia Svizzera: \"Investiamo continuamente e a vari livelli in un'esperienza positiva per i clienti. Per questo vogliamo riconoscere il valore aggiunto che l'intelligenza artificiale pu\u00f2 offrire ai nostri clienti\".<\/p>\n

L'esplorazione congiunta \u00e8 in primo piano<\/strong><\/h3>\n

Helvetia ha offerto presto servizi di chatbot ai suoi clienti; grazie al suo assistente digitale Clara, \u00e8 considerata un pioniere del settore. Quando OpenAI ha pubblicato l'interfaccia di programmazione (API) per ChatGPT all'inizio di marzo, Helvetia ha immediatamente avviato i test interni. Achim Baumstark, CTO del Gruppo Helvetia: \"Per noi \u00e8 chiaro che l'intelligenza artificiale e, in particolare, i modelli linguistici saranno una competenza importante in futuro. Di conseguenza, siamo interessati a fare esperienza con questa tecnologia il pi\u00f9 rapidamente possibile all'interno di un ambiente di test chiaramente definito\". L'esperimento \u00e8 sostenuto dall'Universit\u00e0 di Scienze Applicate e Arti di Lucerna. L'Universit\u00e0 di Lucerna \u00e8 sostenuta dall'Universit\u00e0 di Scienze Applicate e Arti di Lucerna, che supporter\u00e0 anche Helvetia nella valutazione dei risultati. Il fatto che si tratti di un esperimento \u00e8 chiaramente descritto nelle condizioni di utilizzo. Il responsabile del progetto Florian N\u00e4gele: \"Stiamo testando le possibilit\u00e0 dell'intelligenza artificiale insieme ai clienti interessati. Il chatbot non sostituisce in alcun modo una consulenza individuale con uno specialista\". Helvetia decider\u00e0 come procedere con Clara e le sue capacit\u00e0 di GPT dopo aver valutato i risultati iniziali.<\/p>\n

Fonte e ulteriori informazioni: Helvetia<\/a><\/em><\/p>","protected":false},"excerpt":{"rendered":"

Bei ChatGPT handelt es sich um eine k\u00fcnstliche Intelligenz, die auf riesige Textmengen zur\u00fcckgreifen und basierend darauf Fragen beantworten kann. Diese Technologie von OpenAI nutzt Helvetia als weltweit erste b\u00f6rsenkotierte Versicherung im Rahmen eines Live-Experiments mit Clara, der digitalen Assistentin von Helvetia in der Schweiz. Claras neuer Chatbot-Service gibt Auskunft zu Versicherungen, Vorsorge und Eigenheimbesitz. […]<\/p>\n","protected":false},"author":4,"featured_media":19482,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"ChatGPT","_yoast_wpseo_metadesc":"Als weltweit erste b\u00f6rsenkotierte Versicherung lanciert Helvetia einen Service im direkten Kundenkontakt auf Basis von ChatGPT.","articlekey":"","footnotes":""},"categories":[582],"tags":[318,319,393],"class_list":["post-19481","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-operational-excellence","tag-kundenservice","tag-kuenstliche-intelligenz","tag-produkte"],"acf":[],"yoast_head":"\nChatGPT im Einsatz f\u00fcr Kundenservice - Organisator<\/title>\n<meta name=\"description\" content=\"Als weltweit erste b\u00f6rsenkotierte Versicherung lanciert Helvetia einen Service im direkten Kundenkontakt auf Basis von ChatGPT.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.organisator.ch\/it\/eccellenza-operativa\/2023-03-30\/chatgpt-im-einsatz-fuer-kundenservice\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ChatGPT im Einsatz f\u00fcr Kundenservice\" \/>\n<meta property=\"og:description\" content=\"Als weltweit erste b\u00f6rsenkotierte Versicherung lanciert Helvetia einen Service im direkten Kundenkontakt auf Basis von ChatGPT.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.organisator.ch\/it\/eccellenza-operativa\/2023-03-30\/chatgpt-im-einsatz-fuer-kundenservice\/\" \/>\n<meta property=\"og:site_name\" content=\"Organisator\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OrganisatorFachmagazin\" \/>\n<meta property=\"article:published_time\" content=\"2023-03-30T07:10:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-03-31T12:57:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.organisator.ch\/wp-content\/uploads\/2023\/03\/ChatGPT-im-Einsatz-fuer-Kundenservice_Organisator.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"680\" \/>\n\t<meta property=\"og:image:height\" content=\"383\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"thomas.berner\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"#ChatGPT im Einsatz f\u00fcr #Kundenservice\" \/>\n<meta name=\"twitter:description\" content=\"Als weltweit erste b\u00f6rsenkotierte Versicherung lanciert #Helvetia einen Service im direkten Kundenkontakt auf Basis von #ChatGPT.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.organisator.ch\/wp-content\/uploads\/2023\/03\/ChatGPT-im-Einsatz-fuer-Kundenservice_Organisator.jpg\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/operational-excellence\\\/2023-03-30\\\/chatgpt-im-einsatz-fuer-kundenservice\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/operational-excellence\\\/2023-03-30\\\/chatgpt-im-einsatz-fuer-kundenservice\\\/\"},\"author\":{\"name\":\"thomas.berner\",\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/#\\\/schema\\\/person\\\/6f650f90b2842cd4c0cc334b4e36f67e\"},\"headline\":\"ChatGPT im Einsatz f\u00fcr Kundenservice\",\"datePublished\":\"2023-03-30T07:10:57+00:00\",\"dateModified\":\"2023-03-31T12:57:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/operational-excellence\\\/2023-03-30\\\/chatgpt-im-einsatz-fuer-kundenservice\\\/\"},\"wordCount\":380,\"publisher\":{\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/operational-excellence\\\/2023-03-30\\\/chatgpt-im-einsatz-fuer-kundenservice\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.organisator.ch\\\/wp-content\\\/uploads\\\/2023\\\/03\\\/ChatGPT-im-Einsatz-fuer-Kundenservice_Organisator.jpg\",\"keywords\":[\"Kundenservice\",\"K\u00fcnstliche Intelligenz\",\"Produkte\"],\"articleSection\":[\"OPERATIONAL EXCELLENCE\"],\"inLanguage\":\"it-IT\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.organisator.ch\\\/operational-excellence\\\/2023-03-30\\\/chatgpt-im-einsatz-fuer-kundenservice\\\/\",\"url\":\"https:\\\/\\\/www.organisator.ch\\\/operational-excellence\\\/2023-03-30\\\/chatgpt-im-einsatz-fuer-kundenservice\\\/\",\"name\":\"ChatGPT im Einsatz f\u00fcr Kundenservice - 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