{"id":21842,"date":"2023-09-22T06:19:24","date_gmt":"2023-09-22T04:19:24","guid":{"rendered":"https:\/\/www.organisator.ch\/?p=21842"},"modified":"2023-09-21T16:52:09","modified_gmt":"2023-09-21T14:52:09","slug":"trends-in-der-employee-experience-viele-wissen-nicht-wie-man-mit-der-fachabteilung-in-kontakt-tritt","status":"publish","type":"post","link":"https:\/\/www.organisator.ch\/it\/human-resources\/2023-09-22\/trends-in-der-employee-experience-viele-wissen-nicht-wie-man-mit-der-fachabteilung-in-kontakt-tritt\/","title":{"rendered":"Tendenze nell'esperienza dei dipendenti: molti non sanno come mettersi in contatto con il reparto specializzato"},"content":{"rendered":"
\"\"
Perplesso davanti allo schermo? Alcune aziende stanno ancora lottando per rendere i loro luoghi di lavoro flessibili e digitali come richiedono i metodi di lavoro ibridi. (Immagine: Pixabay.com)<\/figcaption><\/figure>\n

La quota crescente di lavoro da remoto ha portato alla necessit\u00e0 per le aziende di continuare a riprogettare radicalmente la tecnologia del luogo di lavoro nel 2023 per consentire il lavoro ibrido, aumentare la produttivit\u00e0 dei dipendenti e ridurre i costi. Oltre a soddisfare le esigenze dei dipendenti, le aziende devono anche affrontare le sfide del mercato del lavoro, come il turnover dei dipendenti e la carenza di personale, oltre all'incombente recessione economica.<\/p>\n

Software spesso obsoleto in uso<\/h3>\n

L'indagine di Zendesk mostra che molte aziende stanno ancora lottando per rendere i loro luoghi di lavoro flessibili e digitali come richiedono le modalit\u00e0 di lavoro ibride. L'84 % dei professionisti dell'EX concorda sul fatto che migliorare il supporto per i dipendenti che lavorano da remoto, in modalit\u00e0 ibrida o in sede \u00e8 una priorit\u00e0 assoluta per la loro organizzazione. Oltre la met\u00e0 (52 %) dei dipendenti dichiara che il software relativo al proprio EX \u00e8 obsoleto e non \u00e8 di facile utilizzo. Quasi il 30 % degli intervistati ammette di non sapere nemmeno come contattare i dipartimenti interni della propria azienda, come le risorse umane, l'ufficio legale o l'IT. Nel peggiore dei casi, l'azienda perde buoni dipendenti: 41 % degli esperti di EX intervistati considerano l'esperienza negativa dei dipendenti come una ragione per l'aumento del turnover nell'ultimo anno. In futuro, i dipartimenti IT del settore EX in alcuni casi effettueranno una trasformazione digitale completa, in modo che tutti i dipendenti, i fornitori e i partner strategici abbiano accesso alle informazioni di cui hanno bisogno in qualsiasi momento e indipendentemente dal luogo. In questo caso, la produttivit\u00e0 \u00e8 di grande importanza.<\/p>\n

\"\"
Tanja Hilpert, vicepresidente DACH di Zendesk. Questa azienda ha condotto uno studio sulla cosiddetta Employee Experience. (Immagine: Zendesk)<\/figcaption><\/figure>\n

Tanja Hilpert, Vicepresidente DACH di Zendesk, commenta: \"Le preoccupazioni devono lavorare in modo trasversale tra i vari reparti, pi\u00f9 strumenti non portano necessariamente a un'esperienza migliore\". E ancora: \"Una soluzione integrata pu\u00f2 aiutare a conciliare le esigenze dei dipendenti e le sfide dell'azienda. Semplificare i flussi di lavoro grazie a tecnologie pensate per l'ambiente di lavoro e migliorarli attraverso l'uso di applicazioni di intelligenza artificiale non \u00e8 solo una tendenza, ma per le aziende sta diventando una chiave di successo.\"<\/p>\n

Le soluzioni di intelligenza artificiale migliorano l'esperienza dei dipendenti <\/strong><\/h3>\n

Sempre pi\u00f9 aziende stanno gi\u00e0 testando l'uso dell'IA e stanno ottenendo risultati migliori. L'anno scorso, i team EX hanno riferito di essere sempre pi\u00f9 impressionati dall'uso dell'IA e dei chatbot per l'esperienza dei dipendenti. Il 68 % degli esperti EX ritiene che l'uso dell'IA\/dei bot porter\u00e0 grandi risparmi sui costi nei prossimi anni. 60 % ritengono che i bot abbiano gi\u00e0 fatto questo nell'ultimo anno. Pi\u00f9 della met\u00e0 degli esperti EX intervistati ritiene che la propria azienda sia in ritardo nell'uso dei bot per l'EX e 44 % confermano che i loro bot non sono particolarmente avanzati.<\/p>\n

Lo studio Zendesk Employee Experiences Trends 2023 mostra che la costruzione di soluzioni digitali moderne che consentano di lavorare in modo ibrido e flessibile tra sedi, team e funzioni sar\u00e0 un punto focale nei prossimi anni.<\/p>\n

Fonte: www.zendesk.de<\/a><\/em><\/p>","protected":false},"excerpt":{"rendered":"

Il lavoro ibrido non era scontato prima della pandemia, ma oggi \u00e8 il nuovo modo di lavorare per molti: secondo lo studio Employee Experiences Trends 2023 di Zendesk, oltre la met\u00e0 degli intervistati in Europa e Medio Oriente (57 %) e Asia-Pacifico (61 %) lavora in modo ibrido o da remoto. Questo comporta nuove sfide per l'esperienza dei dipendenti (EX). <\/p>","protected":false},"author":58,"featured_media":21852,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"Employee Experience","_yoast_wpseo_metadesc":"Hybride Arbeitsformen waren vor der Pandemie nicht selbstverst\u00e4ndlich, heute sind sie Teil einer ver\u00e4nderten Employee Experience.","articlekey":"","footnotes":""},"categories":[579],"tags":[51,3461,156,459],"class_list":["post-21842","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-human-resources","tag-arbeitsplatzgestaltung","tag-digital-employee-experience","tag-digitalisierung","tag-studie"],"acf":[],"yoast_head":"\nTrends in der Employee Experience: Viele wissen nicht, wie man mit der Fachabteilung in Kontakt tritt - Organisator<\/title>\n<meta name=\"description\" content=\"Hybride Arbeitsformen waren vor 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