{"id":2203,"date":"2017-07-18T15:40:55","date_gmt":"2017-07-18T13:40:55","guid":{"rendered":"https:\/\/www.organisator.ch\/?p=2203"},"modified":"2017-07-18T15:40:55","modified_gmt":"2017-07-18T13:40:55","slug":"travelport-resolve-hilft-bei-flugausfaellen-und-verspaetungen","status":"publish","type":"post","link":"https:\/\/www.organisator.ch\/it\/allgemein\/2017-07-18\/travelport-resolve-hilft-bei-flugausfaellen-und-verspaetungen\/","title":{"rendered":"Travelport Resolve aiuta con le cancellazioni e i ritardi dei voli"},"content":{"rendered":"
\"\"
Solo nei primi sei mesi del 2017, quasi il 20% dei voli intraeuropei non erano in orario. Fonte: FlightStats. (Immagine: depositphotos)<\/figcaption><\/figure>\n

Travelport Resolve \u00e8 un nuovo strumento per mitigare le conseguenze delle cancellazioni dei voli e dei ritardi massicci, contattando i passeggeri in pochi secondi e fornendo loro l'assistenza appropriata in modo diretto - completamente senza carta e senza l'altrimenti frustrante attesa al banco..<\/strong><\/p>\n

Essere bloccati all'aeroporto \u00e8 una delle esperienze pi\u00f9 spiacevoli che i passeggeri possano avere. Secondo il fornitore online FlightStats, quasi il 20% dei voli intraeuropei non sono stati puntuali solo nei primi sei mesi del 2017 (403.247 su 2.075.208). Ma il vero incubo per i passeggeri inizia quando i voli vengono cancellati o ritardati a tal punto da rendere necessari pernottamenti involontari.<\/p>\n

Strumento di successo <\/strong><\/p>\n

Normalmente, i passeggeri bloccati devono organizzarsi, cercare una camera d'albergo gratuita, fare una lunga coda, dove potrebbero ricevere un voucher cartaceo da mostrare in un hotel anonimo. Un processo lungo e snervante.<\/p>\n

I test iniziali di Travelport Resolve negli Stati Uniti hanno gi\u00e0 avuto molto successo. I passeggeri hanno lodato non solo l'alto livello di facilit\u00e0 d'uso, ma anche la velocit\u00e0 con cui sono stati aiutati. Per esempio, quando un volo ha dovuto essere cancellato dopo che l'imbarco era stato completato, tutte le riprenotazioni sono state gi\u00e0 fatte prima che gli ospiti avessero lasciato di nuovo l'aereo.<\/p>\n

App supportata anche in Svizzera<\/strong><\/p>\n

\"Essere bloccati in un aeroporto e passarci la notte involontariamente \u00e8 gi\u00e0 abbastanza spiacevole. Chiunque abbia mai vissuto questa situazione apprezzer\u00e0 un aiuto rapido e competente\", dice Dieter Rumpel, amministratore delegato di Travelport in Germania e Svizzera. \"Travelport Resolve soddisfa tutti i requisiti per una gestione rapida, poich\u00e9 tutto pu\u00f2 essere fatto in pochissimo tempo con poche voci sullo smartphone. Con l'aiuto di questa soluzione, le compagnie aeree possono ora offrire ai loro clienti un adeguato servizio al top anche in situazioni cos\u00ec spiacevoli\".<\/p>\n

Travelport Resolve \u00e8 stato sviluppato come parte del programma Travelport Labs Accelerator. Il nuovo prodotto combina l'esperienza di Travelport nei servizi mobili, nella distribuzione alberghiera e nell'elaborazione dei pagamenti, e automatizza i flussi di lavoro che tradizionalmente richiedono molto tempo alle compagnie aeree in caso di gravi interruzioni delle operazioni di volo.<\/p>\n

Inoltre, in tali situazioni, le compagnie aeree hanno sempre una panoramica completa dello stato attuale di ogni passeggero interessato, dei rispettivi costi e, naturalmente, del costo totale dell'interruzione tramite Travelport Resolve. Gli strumenti di analisi aiutano anche a identificare rapidamente le debolezze del servizio o i fattori di costo non necessari.<\/p>\n

Le previsioni di Big Data non sono escluse <\/strong><\/p>\n

Nella prossima fase, che sar\u00e0 presto lanciata sul mercato, Travelport Resolve monitorer\u00e0 le operazioni di volo in anticipo e avvertir\u00e0 le compagnie aeree nel caso in cui si prevedano possibili cancellazioni e gravi ritardi. Allo stesso tempo, il programma analizza autonomamente la situazione alberghiera negli aeroporti interessati e - se rimangono solo poche camere d'albergo libere - blocca un contingente di camere per essere in grado di soddisfare la domanda prevista dai passeggeri in seguito.<\/p>\n

www.travelport.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"

Travelport Resolve ist ein neues Tool, um die Folgen von Flugausf\u00e4llen und massiven Versp\u00e4tungen abzumildern, indem sie in Sekundenschnelle mit Flugg\u00e4sten in Kontakt treten und ihnen unkompliziert die passende Hilfe leistet \u2013 dies komplett papierlos und ohne das sonst frustrierende Warten am Counter. Am Airport zu stranden, geh\u00f6rt zu den unangenehmsten Erfahrungen, die Flugg\u00e4ste machen […]<\/p>\n","protected":false},"author":5,"featured_media":2204,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"Travelport Resolve","_yoast_wpseo_metadesc":"Travelport Resolve, eine neue Travel-Commerce-Plattform, soll Passagieren nach Flugausf\u00e4llen und anderen Reiseunterbr\u00fcchen unterst\u00fctzen.","articlekey":"","footnotes":""},"categories":[1,30],"tags":[39,214,484],"class_list":["post-2203","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-allgemein","category-weiterbildung","tag-analytics","tag-flugreisen","tag-travel-app"],"acf":[],"yoast_head":"\nTravelport Resolve hilft bei Flugausf\u00e4llen und Versp\u00e4tungen - Organisator<\/title>\n<meta name=\"description\" content=\"Travelport Resolve, eine neue Travel-Commerce-Plattform, soll Passagieren nach Flugausf\u00e4llen und anderen Reiseunterbr\u00fcchen unterst\u00fctzen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.organisator.ch\/it\/generale\/2017-07-18\/travelport-resolve-hilft-bei-flugausfaellen-und-verspaetungen\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Travelport Resolve hilft bei Flugausf\u00e4llen und Versp\u00e4tungen - 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