{"id":27654,"date":"2024-06-21T01:52:19","date_gmt":"2024-06-20T23:52:19","guid":{"rendered":"https:\/\/www.organisator.ch\/de\/?p=27654"},"modified":"2024-06-19T11:56:18","modified_gmt":"2024-06-19T09:56:18","slug":"service-excellence","status":"publish","type":"post","link":"https:\/\/www.organisator.ch\/it\/marketing\/2024-06-21\/service-excellence\/","title":{"rendered":"Eccellenza nel servizio"},"content":{"rendered":"<div class=\"swpm-post-not-logged-in-msg\">Devi eseguire l&#039;accesso per visualizzare questo contenuto. Avrete bisogno di <a class=\"swpm-login-link\" href=\"https:\/\/www.organisator.ch\/login\/\">Accedi<\/a>. Non sei un membro? <a href=\"https:\/\/www.organisator.ch\/shop\/\">Registrati<\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>Servizi superiori portano alla fidelizzazione dei clienti e quindi a vantaggi competitivi. Tuttavia, questo vale solo se l'eccellenza del servizio non \u00e8 solo una delle tante campagne, ma se l'intera organizzazione \u00e8 orientata all'eccellenza del servizio. Tre esperti di servizi spiegano quali sono gli aspetti che le organizzazioni dovrebbero considerare nel percorso verso l'eccellenza del servizio e quali potenzialit\u00e0 offre l'intelligenza artificiale.<\/p>","protected":false},"author":1,"featured_media":27653,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"Service Excellence","_yoast_wpseo_metadesc":"\u00dcberlegene Dienstleistungen f\u00fchren zu Kundenloyalit\u00e4t. 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