{"id":39784,"date":"2025-08-06T08:11:17","date_gmt":"2025-08-06T06:11:17","guid":{"rendered":"https:\/\/www.m-q.ch\/?p=21797"},"modified":"2025-08-06T11:20:04","modified_gmt":"2025-08-06T09:20:04","slug":"mewa-gewinnt-sap-innovation-award-2025-fuer-digitales-kundenportal","status":"publish","type":"post","link":"https:\/\/www.organisator.ch\/it\/operational-excellence\/2025-08-06\/mewa-gewinnt-sap-innovation-award-2025-fuer-digitales-kundenportal\/","title":{"rendered":"Mewa vince il \"SAP Innovation Award 2025\" per il portale digitale dei clienti"},"content":{"rendered":"
\"\"\r\n
Didascalia: Da sinistra a destra: Ortwin Frille (dipendente Process Management Mewa), Eric Rissler (Project Manager Application Projects Mewa), Markus Horvath (Sybit GmbH). (Foto SAP)<\/figcaption>\r\n<\/figure>\r\n

Mewa riceve ogni anno richieste di informazioni da oltre 200.000 clienti B2B in Europa. L'elaborazione delle richieste via e-mail o telefono richiede molto tempo e risorse. Per rendere i processi di assistenza pi\u00f9 efficienti e trasparenti, il portale digitale per i clienti mymewa.com viene continuamente ampliato con nuove funzionalit\u00e0 self-service. L'ultima innovazione, riconosciuta da SAP a Madrid, offre un sistema di ticket automatizzato per le richieste di servizio come ordini ripetuti, modifiche e approfondimenti sullo stato di consegna degli indumenti da lavoro e dei panni per la pulizia nell'ambito del servizio completo.<\/p>\r\n

I servizi digitali creano tempo per la consulenza personale <\/strong><\/h3>\r\n

Il portale clienti e il sistema di ticket implementato utilizzano SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud e SAP ERP. L'automazione basata su regole riduce il tempo di elaborazione di ogni ticket di circa 15 minuti in media. Il tempo risparmiato \u00e8 a disposizione dei team di assistenza per il supporto individuale a problemi pi\u00f9 complessi e per la consulenza su questioni qualitative.<\/p>\r\n

Oltre alla qualit\u00e0 del servizio pi\u00f9 personalizzato, i clienti beneficiano anche della trasparenza delle funzionalit\u00e0 digitali: possono gestire il loro stock di abbigliamento in tutte le sedi 24 ore su 24, visualizzare le fatture e ricevere un feedback non appena la loro richiesta di assistenza viene elaborata senza perdere tempo. Infine, ma non meno importante, la soluzione digitale contribuisce anche alla sostenibilit\u00e0, in quanto l'uso del portale riduce significativamente il consumo di carta. Per garantire che il punto di vista del cliente sia incorporato nell'ulteriore sviluppo di servizi e processi, le applicazioni sono state sviluppate in stretto dialogo con gli utenti del settore, coinvolgendo anche il comitato consultivo dei clienti di Mewa. Indagini regolari sui clienti e misurazioni attraverso il Customer Loyalty Index dimostrano che la soddisfazione dei clienti \u00e8 aumentata grazie all'offerta di servizi digitali.<\/p>\r\n

Il contatto diretto rimane essenziale nel servizio clienti di Mewa<\/strong><\/h3>\r\n

Rainer Monteagudo Sant\u00ed, Responsabile Marketing Strategico e Product Management, commenta cos\u00ec la vittoria del premio: \"Il nostro obiettivo \u00e8 essere vicini ai nostri clienti e offrire loro il miglior servizio possibile, basato su partnership, affidabilit\u00e0 e alta qualit\u00e0. Con la digitalizzazione possiamo continuare a garantire tutto questo, migliorare l'efficienza e la trasparenza per entrambe le parti e quindi rimanere in forma per il futuro con il nostro servizio per i nostri clienti e per i nostri dipendenti.\"<\/p>\r\n

Anche con processi di servizio sempre pi\u00f9 digitalizzati, Mewa si concentra costantemente sul rapporto personale con i clienti. Il contatto diretto con il fornitore di servizi tessili, per telefono o via e-mail, \u00e8 possibile in qualsiasi momento. Un team di addetti alle vendite, al servizio clienti e di autisti qualificati fornisce un'assistenza professionale in loco. Le piccole e medie imprese sono seguite a livello regionale, mentre i grandi clienti con diverse sedi, sia a livello nazionale che internazionale, ricevono un servizio clienti centralizzato.<\/p>\r\n

Fonte e ulteriori informazioni: <\/em>www.mewa.ch<\/em><\/a><\/p>\n

Questo articolo \u00e8 apparso originariamente su m-q.ch - https:\/\/www.m-q.ch\/de\/mewa-gewinnt-sap-innovation-award-2025-fuer-digitales-kundenportal\/<\/a><\/p>","protected":false},"excerpt":{"rendered":"

Il fornitore di servizi tessili Mewa \u00e8 stato premiato con il \"SAP Innovation Award 2025\" nella categoria \"Customer Experience\" per lo sviluppo di nuove applicazioni di servizio pionieristiche per il suo portale clienti digitale. La soluzione integrata per l'automazione dei biglietti, che offre ai clienti un'esperienza d'uso pi\u00f9 comoda, ha colpito la giuria del prestigioso concorso. L'automazione e l'implementazione sono state sviluppate da Mewa in stretta collaborazione con il partner SAP Sybit.<\/p>","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"Mewa gewinnt","_yoast_wpseo_metadesc":"Mewa gewinnt f\u00fcr die Entwicklung wegweisender neuer Serviceapplikationen f\u00fcr sein digitales Kundenportal den \u00abSAP Innovation Award 2025\u00bb.","articlekey":"","footnotes":""},"categories":[582],"tags":[65,103,156,421,432,492],"class_list":["post-39784","post","type-post","status-publish","format-standard","hentry","category-operational-excellence","tag-award","tag-business-excellence","tag-digitalisierung","tag-sap","tag-service-excellence","tag-unternehmen"],"acf":[],"yoast_head":"\nMewa gewinnt \u00abSAP Innovation Award 2025\u00bb f\u00fcr digitales Kundenportal - Organisator<\/title>\n<meta name=\"description\" content=\"Mewa gewinnt f\u00fcr die Entwicklung wegweisender neuer Serviceapplikationen f\u00fcr sein digitales Kundenportal den \u00abSAP Innovation Award 2025\u00bb.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.organisator.ch\/it\/eccellenza-operativa\/2025-08-06\/mewa-gewinnt-sap-innovation-award-2025-fuer-digitales-kundenportal\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mewa gewinnt \u00abSAP Innovation Award 2025\u00bb f\u00fcr digitales Kundenportal - 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