{"id":416,"date":"2016-11-02T15:55:12","date_gmt":"2016-11-02T14:55:12","guid":{"rendered":"http:\/\/dev.organisator.ch\/?p=416"},"modified":"2016-11-02T15:55:12","modified_gmt":"2016-11-02T14:55:12","slug":"london-city-airport-verwendet-emoji-kundenfeedback","status":"publish","type":"post","link":"https:\/\/www.organisator.ch\/it\/allgemein\/2016-11-02\/london-city-airport-verwendet-emoji-kundenfeedback\/","title":{"rendered":"Il London City Airport usa il feedback dei clienti con le emoji"},"content":{"rendered":"
\"\"
La cultura del feedback pi\u00f9 veloce esiste probabilmente solo a bordo. (Immagine: depositphotos)<\/figcaption><\/figure>\n

LCY ha introdotto le console Feedback Now (vedi foto) e le ha collocate in tutto l'aeroporto. Questi permettono ai passeggeri di esprimere la loro soddisfazione per vari servizi. Questo feedback volontario si basa su tre pulsanti \"emoji\" che rappresentano diversi livelli di soddisfazione. Le valutazioni dei passeggeri vengono raccolte e condivise in tempo reale, aiutando il team dell'aeroporto ad allocare le risorse in modo efficace.<\/p>\n

Melanie Burnley, direttore della Customer Experience di LCY, dice: \"Al London City Airport stiamo assistendo a un numero record di passeggeri. Il sistema Feedback Now in tempo reale aiuta il nostro team a concentrare correttamente i propri sforzi per realizzare il miglior servizio clienti possibile. Nella maggior parte degli altri aeroporti, il feedback \u00e8 ritardato di 24 ore. Siamo il primo aeroporto del Regno Unito a ricevere questo feedback in tempo reale. Ci\u00f2 significa che ora possiamo usare questa tecnologia per rispondere rapidamente e garantire una grande esperienza al cliente, un check-in efficiente e un rapido controllo di sicurezza\".<\/p>\n

La gestione dei terminali crea una panoramica <\/strong><\/p>\n

Il sistema innovativo \u00e8 molto prezioso per i manager dei terminal che supervisionano le operazioni quotidiane dell'aeroporto. Il feedback in tempo reale permette loro di vedere quali aree dell'aeroporto sono sovraccariche e dove sono necessarie risorse aggiuntive. Per esempio, la squadra di pulizia riceve un avviso via SMS non appena il pulsante \"Insoddisfatto\" in una sede viene premuto tre volte entro 15 minuti, e pu\u00f2 reagire immediatamente in modo mirato.<\/p>\n

Inoltre, i modelli o le tendenze identificati grazie ai dati ottenuti possono anche essere utilizzati per migliorare l'esperienza del cliente. Il sistema pu\u00f2 anche essere fuso con altri dati.<\/p>\n

Maggiori informazioni su questo sono disponibili su www.londoncityairport.com<\/a> recuperabile<\/em><\/p>","protected":false},"excerpt":{"rendered":"

Der LCY hat Feedback Now Konsolen (siehe Bild) eingef\u00fchrt und \u00fcberall am Flughafen postiert. Diese erlauben es den Passagieren, ihre Zufriedenheit bez\u00fcglich verschiedener Leistungen auszudr\u00fccken. Dieses freiwillige Feedback basiert auf drei \u201eEmoji\u201c Buttons, die f\u00fcr einen unterschiedlichen Grad\u00a0 an Zufriedenheit stehen. Die Bewertungen der Passagiere werden in Echtzeit erfasst sowie weitergeleitet und unterst\u00fctzen das Flughafen […]<\/p>\n","protected":false},"author":1,"featured_media":417,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"Emoji-Kundenfeedback","_yoast_wpseo_metadesc":"Am London City Airport (LCY) k\u00f6nnen Passagiere nun ein \u201esmartes\u201c Feedback geben, das ohne Verz\u00f6gerung vom Flughafen empfangen wird.","articlekey":"","footnotes":""},"categories":[1],"tags":[213],"class_list":["post-416","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-allgemein","tag-flughafen"],"acf":[],"yoast_head":"\nLondon City Airport verwendet Emoji-Kundenfeedback - Organisator<\/title>\n<meta name=\"description\" content=\"Am London City Airport (LCY) k\u00f6nnen Passagiere nun ein \u201esmartes\u201c Feedback geben, das ohne Verz\u00f6gerung vom Flughafen empfangen wird.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.organisator.ch\/it\/generale\/2016-11-02\/london-city-airport-verwendet-emoji-kundenfeedback\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"London City Airport verwendet Emoji-Kundenfeedback\" \/>\n<meta property=\"og:description\" content=\"Am London City Airport (LCY) k\u00f6nnen Passagiere nun ein \u201esmartes\u201c Feedback geben, das ohne Verz\u00f6gerung vom Flughafen empfangen wird. 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