{"id":7301,"date":"2020-11-06T13:15:53","date_gmt":"2020-11-06T12:15:53","guid":{"rendered":"https:\/\/www.organisator.ch\/?p=7301"},"modified":"2020-11-06T13:15:53","modified_gmt":"2020-11-06T12:15:53","slug":"videokommunikation-pruefstein-der-digitalen-transformation","status":"publish","type":"post","link":"https:\/\/www.organisator.ch\/it\/marketing\/2020-11-06\/videokommunikation-pruefstein-der-digitalen-transformation\/","title":{"rendered":"Video comunicazione: pietra miliare della trasformazione digitale"},"content":{"rendered":"
\"\"
La comunicazione video \u00e8 sempre pi\u00f9 uno strumento importante per l'interazione con i clienti. (Immagine: zVg)<\/figcaption><\/figure>\n

In molte aziende, la videoconferenza \u00e8 diventata parte della vita quotidiana. Ma la comunicazione video \u00e8 anche sempre pi\u00f9 il mezzo preferito per gli scambi con i clienti. Tuttavia, ci sono alcuni punti da considerare quando si implementa una piattaforma di comunicazione video, spiega Ali Murat G\u00fcr\u00e7ay, Senior Business Development Manager di CCR. L'azienda internazionale, con sede in Turchia e uffici importanti a Zurigo e Dubai, fornisce ai suoi clienti soluzioni di comunicazione aziendale e CX eccezionali. I clienti di CCR includono Medgate, Medela, Sunrise, WIR Bank, Constellium, Vifor Pharma.<\/p>\n

Quando ha senso la comunicazione video? <\/strong><\/h2>\n

La tecnologia cambia ogni giorno. E il tempo \u00e8 una delle cose pi\u00f9 importanti nella nostra vita. Quindi la gente non vuole spendere molto tempo per ottenere informazioni o risolvere un problema. Se devono aspettare, dovrebbe valerne la pena. La nostra missione, quindi, \u00e8 quella di semplificare l'esperienza del cliente e rendere gli utenti finali felici del loro servizio clienti. Quindi l'idea della comunicazione video di CCR \u00e8 nata da questa constatazione. Volevamo che la gente potesse risparmiare tempo per se stessa invece di andare alla filiale della banca o all'ospedale.<\/p>\n

\"\"
Ali Murat G\u00fcr\u00e7ay, Senior Business Development Manager di CCR: \"Durante la pandemia, molte aziende ci hanno contattato per la nostra soluzione di comunicazione video EasyConnect Video\". (Immagine: zVg \/ CCR)<\/figcaption><\/figure>\n

La comunicazione video sta diventando una pietra miliare della trasformazione digitale oggi. Durante la pandemia, molte aziende ci hanno contattato per la nostra soluzione di comunicazione video EasyConnect Video. Vogliono rimanere in contatto con i loro clienti faccia a faccia. Per esempio, nel settore bancario per i loro clienti o nella telemedicina per i loro pazienti. Nel 2017, abbiamo lanciato il nostro primo Progetto di telemedicina con Medgate<\/a> iniziato. Questo progetto \u00e8 stato nominato e premiato per la categoria \"orientamento al cliente\".<\/p>\n

Cosa bisogna considerare durante l'implementazione? <\/strong><\/h2>\n

Prima di tutto, dovete avere un call center. La nostra soluzione funziona attualmente sulla piattaforma del call center. Questo \u00e8 il motivo per cui EasyConnect Video porta cos\u00ec tanto successo. Quando la comunicazione video \u00e8 implementata nel call center, \u00e8 facile recuperare la storia o i dati di tutti i clienti. Si possono anche memorizzare le nuove informazioni nel record del cliente. Tecnicamente, la soluzione pu\u00f2 essere implementata su server virtuali, il che riduce significativamente il tempo di implementazione e offre risparmi sui costi ai clienti. Le nostre implementazioni possono anche essere fatte in remoto per fornire ulteriore sicurezza sanitaria a tutte le parti interessate, evitando di lavorare insieme nella stessa stanza.<\/p>\n

Quali investimenti aggiuntivi sono necessari? <\/strong><\/h2>\n

La piattaforma del call center dovrebbe essere uno dei prodotti Genesys. CCR \u00e8 un Genesys Gold Partner. EasyConnect Video funziona con Genesys Engage e PureConnect. Il supporto al cloud nella roadmap del 2021 \u00e8 anche facile da integrare. I nostri clienti hanno bisogno di semplici PC o computer portatili con telecamere per iniziare. Supportiamo anche dispositivi mobili come telefoni e tablet, cos\u00ec i clienti possono raggiungere i call center tramite videochiamata sui loro dispositivi mobili.<\/p>\n

Altri consigli per un'applicazione di successo?<\/strong><\/h2>\n

EasyConnect Video potrebbe essere integrato in qualsiasi settore con diversi casi d'uso. Questo offre una comoda interazione con l'online banking personale o l'on-boarding digitale, un canale di distribuzione nuovo di zecca nella vendita al dettaglio, la valutazione dei danni dell'assicurazione in diretta dopo un incidente, un accesso pi\u00f9 veloce alle notizie di ci\u00f2 che sta accadendo con notifiche in diretta, servizi faccia a faccia che facilitano la vita alle persone disabili, diagnosi attraverso la videoconferenza nel settore sanitario (telemedicina) e cos\u00ec via. Le aziende dovrebbero certamente considerare anche la loro immagine aziendale mentre forniscono capacit\u00e0 di video chat, poich\u00e9 un video \u00e8 pi\u00f9 un'interazione sociale che una telefonata.<\/p>\n

Ulteriori informazioni<\/em><\/a><\/p>","protected":false},"excerpt":{"rendered":"

In vielen Unternehmen sind Videokonferenzen mittlerweile Alltag geworden. Doch auch im Austausch mit Kunden ist Videokommunikation immer mehr das Mittel der Wahl. Bei der Implementierung einer Videokommunikations-Plattform sind jedoch einige Punkte zu beachten, erkl\u00e4rt Ali Murat G\u00fcr\u00e7ay, Senior Business Development Manager bei CCR. Das internationale Unternehmen mit Hauptsitz in der T\u00fcrkei und bedeutenden Niederlassungen in […]<\/p>\n","protected":false},"author":4,"featured_media":7305,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"Videokommunikation","_yoast_wpseo_metadesc":"Viele Callcenter arbeiten heute mit Videokommunikation. 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