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Benjamin Tück © zVg / Accenture
MANAGEMENT

Is the age of mediocrity dawning?

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ABO+
Traditional chatbots are increasingly being replaced by more advanced AI technologies. © Depositphotos.com
OPERATIONAL EXCELLENCE

The end of customer service queues - thanks to AI

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Game design strategies can also be transferred to the corporate world. ©Unsplash.com
MARKETING

Gamification: fun becomes cash flow

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ABO+
"Were you satisfied with our service?" Apart from a "yes" or "no", this question does not provide any further information that could be used to improve the service. Tumisu / Pixabay.com
MARKETING

After-sales satisfaction check

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ABO+
Wherever people work together, conflicts can arise. These have different effects. Depositphotos.com
MANAGEMENT

Conflicts in the workplace: Emerging stronger from the crisis

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MARKETING

Brandpulse: Comprehensive rebranding for Novissa

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Still too rare: Women on construction sites. © zVg / Campus Sursee
MANAGEMENT

For more female power in construction

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OPERATIONAL EXCELLENCE

Four trends for 2024: AI is gaining relevance for business success

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OPERATIONAL EXCELLENCE

Companies must become more credible

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OPERATIONAL EXCELLENCE

Digital competitiveness: Switzerland remains in 5th place

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OPERATIONAL EXCELLENCE

Swiss Innovation Forum 2023: From Mars robots, LSD and biohacking with reindeer innards...

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SUSTAINABILITY

Swiss Lean Award 2023: An award for efficient and exemplary processes

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